Residential Mortgage, LLC Calais Dr, Anchorage, Alaska

Residential Mortgage, LLC Reviews

4.4 stars based on 23 reviews

Featured Comments:

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  William Johnson

  5.0

  I cannot speak highly enough in recommending Josh Good of Residential Mortgage. As a first time homebuyer I came to the table chock full of questions. I generally suffer from analysis paralysis but after talking to a few lenders there was no question as to who I wanted to do business with; Josh Good from Residential Mortgage. From our first conversation onward I knew I was in good hands. Josh took the time and put forth the effort to answer all of my questions and there were many of them. The loan program I had sought after required both myself and the lender to jump through more hoops than is standard; Josh went above and beyond to ensure that I got the best loan terms possible and I have no doubt he would do the same for any of his clients.

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  Response from the owner

  This is great to hear William, thank you for sharing. Congratulations on your new home!

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  Leah Johannessen

  3.0

  Changing my rating from 1 star to 3 after speaking with the lender about some things. Overall, I probably wouldn’t choose RM again. Our lender’s team lacked communication (despite the busy time for loans) and created situations that could have easily been prevented. I understand workplace stress which is why I’m changing my rating. I also believe our financial situation was slightly more complex than most, causing a few extra bumps along the way.

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  Penelope Rose

  1.0

  Let me start with we will never use residential again. I will never recommend them and if anyone asks I will strongly urge them to choose any other lender out there. This entire process was extremely stressful from the get go. All in all it took almost 5 months to close. Bill Foster was so awful at communicating with us to the point where I had to email/call him daily for any sort of update. I also had to call the appraiser myself because Bill didn’t schedule the follow up. He would request information we would gather and return it to him with in 2 days and then not hear from him for a week only to check back in and find out he never even opened it. The only reason we finished the transaction with residential is because our seller threatened to pull out of the sale because it had taken so long. We literally had to either stay with this company or be homeless. Not only did Bill put our file on the back burner he didn’t do the researched needed to ensure we got the correct loan. After months of back and forth and then finally being in final underwriting we found out that we could not use the loan type we had chosen and talked about with Bill in depth. We then had to work with his manager Colleen who honestly seemed frustrated with the situation. Which I understand but being a first time home buyer seemed short and just low on patience, nor did she really want to hear my complaints about Bill. However I felt like she was willing to answer my questions since I think she understood that Bill did not explain anything to us and got our loan re-written and closed in 2 days. So she accomplished what Bill Foster couldn’t do in nearly 5 months. The thought of buying another house makes me sick because of how awful we were treated.

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  Response from the owner

  Hannah, we are sorry you are disappointed with the experience you had at Residential Mortgage. Buying your first home should be an exciting time, and we understand it wasn’t for you. Our staff is highly trained and qualified, and we strive to make the loan process clear, concise and seamless. We know we failed to meet your expectations but hoped the efforts we made prior to closing alleviated your frustration. If there is anything more we can do, please don’t hesitate to reach out. Colleen Huston Sr. Vice President, Sales (907) 222-8800 [email protected]

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