Rhode Island Student Loan Authority Jefferson Blvd, Warwick, Rhode Island

Rhode Island Student Loan Authority Reviews

3.8 stars based on 29 reviews

Featured Comments:

• A

  Andy Halsey

  5.0

  Best private student loan rates I've found now for several years. I like the idea of going thru a non-profit rather than a bank just trying to make a buck. Lots of good info on their site to help students understand the loan process and not borrow too much. They only offer fixed rate loans not risky variable rate options. If you need to borrow RISLA has been a good option for us.

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  Response from the owner

  Thank you for letting us know that we were able to assist you. We appreciate your feedback.

• G

  Greg Sullivan

  1.0

  Awful people to work with, wish i could Do 0 stars. Could not refinance a student loan with them that i have had never missed a payment and have paid ahead on. Wanted to get a better rate but i was jerked around constantly by them.

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  Response from the owner

  Greg, we are sorry to learn of your dissatisfaction. We try to ensure that our process is accurate and responsible for all borrowers. Refinancing, unfortunately is not always a quick and easy process for borrowers, as individual circumstances can present varying degrees of difficulty. However, if you have not secured refinancing elsewhere, we would be glad to try and work with you again in the hopes you will have a more satisfactory experience when working with RISLA.

• E

  Ethan Howard

  1.0

  This is now my second year using the RISLA loan system and I continue to be extremely disappointed. After hearing such great reviews about it I was excited, however after using the system for 2 years those reviews are far from the truth. I have yet to talk to a customer service rep that wasn’t actively eating in my ear. They also offered little to no help, assuming that I can just “figure it out”. At first I thought maybe it was just a COVID problem until it’s occurred the every single time I need a loan. The disconnect between their partner company, UAS, is absolutely insane with zero communication between the two companies. If you truly care about making college/student loans as easy as possible, stay far away from RISLA.

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  Response from the owner

  Ethan, we are sorry to learn of your disappointment when working with RISLA. Your feedback is quite contrary to the many positive reviews we receive regularly and would suggest to you that if at any time you are not receiving the information needed, please ask to speak with a supervisor and bring your concerns to the next level. It is important to us to see that you are receiving the proper assistance when you reach out to us. We thank you for choosing to work with RISLA and we hope to have the opportunity to improve your customer service experience in the future.

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