Rio Grande Credit Union San Pedro Dr, Albuquerque, New Mexico

Rio Grande Credit Union Reviews

3.6 stars based on 25 reviews

Featured Comments:

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  Lupita Barela

  5.0

  I've been with the branch on San Pedro and lomas for several years it has always been very nice welcoming and never had any problems I love Rio grande credit Union.

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  Response from the owner

  Hi Lupita, Thank you for leaving a 5-star review. We value our members, and we appreciate that you feel comfortable at two of our branches. We look forward to serving you in the future, whether it's at our Lomas or San Pedro branch! Sincerely, David M. Rio Grande Credit Union

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  Eloy

  5.0

  I was banking with Bank of America for over 17 years as a college student at UNM. I had decided it was time to move to a credit union and even though I was a UNM alum I did not have a positive experience with nusenda and moved over to Rio Grande CU. It was the best decision I have ever made and over time my credit union has always made me feel like I mattered as a member. This was proven to me yet again, that my credit union cares about my financial stability. Ms. Katie Blankenship, at the San Pedro office, came to my rescue regarding a most stressful life experience. She showed me a compassionate side of the banking industry I have never ever seen. She helped me with understanding and she did everything in her power to alleviate my most stressful situation. I am humbled and most thankful to her and my Rio Grande Credit Union! Toda! Ms. Blankenship.

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  Response from the owner

  Hi Eloy, Wow, thank you for such a detailed 5-star review. We are so happy that you are an RGCU member, and that you are having such a positive experience. Katie Blankenship at our San Pedro branch is such a rock-star, and reading your review affirms everything we know about her. Everyone goes through stressful life experiences, and having a good grasp of financial wellbeing goes a long way to overcoming those difficult times. Thank YOU for being a member and for trusting us! We truly appreciate you choosing RGCU as your credit union. Sincerely, David M. Rio Grande Credit Union

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  esther lopez

  1.0

  I called the customer service for Rio Grande Credit Union this afternoon because it's mobile app for some reason was not recognizing my password. I was able to log in online with no issues but not on the mobile app. The representative that took the call who said his name is Anthony kept interrupting me as I tried to explain the issue and he seemed to think the issue was that I did not know what I was doing, it could never be their system. I asked to speak to a supervisor which he refused to allow me to do. I have done business with Rio Grande Credit Union for a few years and I have never been disrespected untill now. The representative's behavior was unacceptable. The issue was not resolved. Next time I will just drive to one of their locations and speak to the branch manager personally. The representative today needs training on his customer service skills, to say the least.

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  Response from the owner

  Hello Esther, We sincerely apologize for your experience. Our team reviewed the phone call between you and Anthony. Unfortunately, it seems as though there are in fact some coaching opportunities, as not all of our member service standards were met during this interaction. Please rest assured we will use this as a learning opportunity and will coach accordingly. In the meantime, we want to ensure your mobile app is up and running, so a member of our management team will be reaching out to you via the phone number we have on file to assist you with this. Thank you for bringing this to our attention, and we look forward to serving you again in the future. Sincerely, David M. Rio Grande Credit Union

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