Rio Grande Credit Union Rio Bravo Blvd, Albuquerque, New Mexico

Rio Grande Credit Union Reviews

4.1 stars based on 38 reviews

Featured Comments:

• g

  garth leclaire jr

  5.0

  Exquisite customer service thank you for all you do

  ---

  Response from the owner

  Hello Garth, We appreciate you taking the time to leave us a review! Your feedback is important, which is why we rely on hearing from members like you to ensure we're doing a great job. We thank you for your membership and look forward to serving your financial needs for years to come. Sincerely, Olga M. Rio Grande Credit Union

• C

  Clarence Fults

  1.0

  Made an appointment to talk about my accounts and possibly refinance a loan. Was given a number to call and they would get back to me in 24 hours. I said well that's why I came in and made an appointment. I was told it would be an hour to an hour and a half wait to talk to someone. Made no since to try to have made an appointment to have to wait that long. Very unsatisfied

  ---

  Response from the owner

  Hi Clarence, Thank you for being a member of RGCU. We value you as a member, and want you to have excellent member service. I apologize for the miscommunication. We want to work hard to make you a satisfied member. Can you please email us – [email protected] – your contact info and detail your experience? We can get you in contact with the right RGCU member service representative to go over refinancing your loan. Sincerely, David M. Rio Grande Credit Union

• A

  Ariel R.

  1.0

  Be careful with car financing. If you want to avoid stress, frustration and more. Do NOT finance cars at Rio Grande Credit Union. I financed a car and years later I paid-off and canceled my account with this bank. This bank continued to charge me from my account the monthly payment without my authorization two months after closing my account, leaving me a fee of 28 dollars for each charge on my account. They sent me to a collection agency leaving a negative balance in a closed and canceled account. They did not contact me, they did not call me, they did not send me an email and they sent me to a collection agency. There are no excuses for this. I called the bank and they didn't answer me. Taking money without authorization from another bank's account should be illegal. They send me to a collection agency and they are guilty. They need to be sued. We have to stay away from banks like this. Updated: They called me to tell me if I had a question about the negative balance, I mean negative balance that I had due to their mistakes. When I tried to explain everything that happened, so they could give me an explanation, the representative yawned and said anja anja you're done, I mean they're definitely rude.

  ---

  Response from the owner

  Hi Ariel, Thank you for your review. I apologize that you had a bad experience. We pride ourselves on good member service and want to ensure everyone who does business with RGCU has their expectations met. I have forwarded your review to management to share your experience. Sincerely, David M. Rio Grande Credit Union

More reviews (35)