Bank of America (with Drive-thru ATM) Isleta Blvd, Albuquerque, New Mexico

Bank of America (with Drive-thru ATM) Reviews

1.7 stars based on 35 reviews

Featured Comments:

• E

  El Dusty

  5.0

  Always helped me out with my problems.

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  Response from the owner

  Hi. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• O

  O Vasquez

  1.0

  Horrible bank. Went in to start a new account for bills only. Customer service was the worst at this location. Wasn't told that it would take a week for my check to clear until we were about to deposit. So I tell her no, I’m not going to deposit. She then told me it was like this at every bank when you deposit checks and banks have changed over the years. I have had an account at Wells Fargo for over 10 years. I asked about digital wallet where she told me to try it repeatedly and that portion of the app locked me out. I deposited my check myself using the mobile app when I got home and it was in quickly, not a week. I ordered a debit card, she set the PIN, got it in the mail and of course at the ATM’s, my debit card keeps saying PIN incorrect. Locked me out until midnight. Called customer service which makes you put in your ATM PIN and of course I entered the correct one because it let me through! Customer service couldn’t do anything. He told me maybe I entered it wrong at the ATM but I tried 5x. He said maybe it was the ATM..no because I tried several. How is it incorrect if the automated system let me in after entering the correct PIN?? He couldn’t help me put my card in digital wallet, said it was beyond his scope of work yet digital wallet tells me to call Customer Service. In the end he says “Im just a dumb guy behind a computer” so I disconnected. Im taking all of my money out tomorrow and closing my account. Your employees don’t know their a** from their elbow.

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  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• A

  Angeleah Marie

  1.0

  Update: tried this branch again. Still negative stars if possible. Laziest tellers and bankers in the history of ever. Slow never can help you make you wait anyways just to tell you they can’t help you

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  Response from the owner

  Hello Angeleah. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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