Rivermark Community Credit Union Se Hawthorne Blvd, Portland, Oregon

Rivermark Community Credit Union Reviews

3.6 stars based on 138 reviews

Featured Comments:

• B

  Benjamin Kero

  5.0

  Called after I received a notice that my car payment was delinquent. David handled my call and fixed the auto-payment for me. He handled my call with expert knowledge and efficiency. A+ experience. I've been a customer for around 10 years, and have been happy with their checking and auto loans products, as well as their responsive customer service.

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  Response from the owner

  Hello Benjamin! Thank you for your review. I have passed along your comments to David's managers as well as the entire Rivermark team! Have a great evening! ~Janet B

• E

  Elbert Kresdin

  1.0

  This credit union is incompetent again and again on important transactions. Wire transfers are impossible for them to correctly process. Rivermark Community Credit Union last week rejected a money transfer (MY MONEY!) to buy govt bonds from the registered US Govt agency I had opened an account with. Despite providing correct information, the transfer of funds was denied by RCCU. Two separate Rivermark employees denied existence of such a transfer attempt. One told me that if such a wire transfer debit had been requested, I would have been notified. I wasn’t yet I have proof from Treasury Direct that such an attempt was made. I now face a 13 week wait to reestablish funding at TD. Years ago a Rivermark Employee mistranscribed an account number on a wire transfer and held up a property transaction. She laughed when I pointed it out and said, “Whoops!” It’s as if she went from working at a fast food restaurant to a bank overnight. She sits at a customer service desk on Hawthorne. Last year Rivermark failed to register an enormous wire transfer from a home sale and went as far as to deny having any record of the attempt. Yet the Title company had done the request. I once again had to drive to Rivermark and badger someone to release the funds to me. Oddly, it was a determined teller who got a manager to finally act. Their PPP assistance was non existent. Utterly deplorable as I have kept my business account there for about 12 years. If you look at the credit union’s assets, it’s frightening to consider where those funds really reside, how they’re tracked, maintained and truly I wonder if anyone is in charge and responsible. I have yet to find anyone there who has a banking background to speak with in upper management. The CEO has a background in computer websites and IT. He is learning finances on the job. Good grief. This credit union will hit the right notes on social justice however, while fumbling the addition, subtraction and handling of money. Maybe that’s not relevant anymore to banking. Rivermark purports to be a modern user-friendly dynamic credit union but are incompetent, technologically and in personnel ability, and yet probably are now too big to fail. ($1.2 billion assets!) I expect a big scandal someday involving Rivermark Community Credit Union. If you’re in business or will be doing important transactions now and then, you should go elsewhere. Little things are big things, numbers and transactions, dates, times of day, tracking, training, accountability. I’m going elsewhere now. I’m not using my business name on this post.

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  Response from the owner

  Hello Elbert! Thank you for your review. I was not able to find an account, open or closed, with your name. Would you please email me directly with your contact information at [email protected]? I would like to look into this for you, but will need more information to do so. Thank you! ~Janet B

• R

  Reggie Chipen

  5.0

  Brenda was a big help in walking me through my first auto loan and I was able to get the car I wanted. She is also great at communicating whether it’s through phone or email.

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  Response from the owner

  Hello Reggie! Thank you for your review! I'm happy to hear that you had a great experience with your first auto loan, and I will be passing this review along to Brenda's manager and the entire Rivermark team! Have a great evening! ~Janet B

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