U.S. Bank Branch Se Cesar Estrada Chavez Blvd, Portland, Oregon

U.S. Bank Branch Reviews

3.1 stars based on 26 reviews

Featured Comments:

• J

  Jennifer Franklin

  5.0

  I've had such bad experiences at some of the other branches that I can continued paying $7 a check for two years to cash my checks. But my experience at this Branch was so good that I'm glad I opened up a bank account with them. I wish I had gone there sooner. Would have saved me some money.

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  Response from the owner

  Thank you for your honest feedback, Jennifer. We're glad you joined our bank family and hope that all of your future visits meet the same level of service. All the best. ^Larisa

• S

  Steph Santi (Auto Mate)

  3.0

  Consistently understaffed, with wait times of 20+minutes before you're spoken to. Opens at 11a multiple days a week. Staff have told me they can't help and sent me to other banks, only to have different staff say that was wrong on my return. Spent over 2 hours across 3 trips trying to deposit funds and get a cashier check. The staff themselves are nice, but management needs to figure out how to run an organization so there isn't a line out the door waiting on simple transactions. All while Usbank makes $100billion in profit, can't afford a couple additional employees.

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  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• J

  Jessica Bain

  2.0

  The manager Melanie is not only snarky, but is not very good at communicating. I will be transferring to a credit union.

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  Response from the owner

  Hi Jessica, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1001 to [email protected]. Once we receive your contact information we will reach out to you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

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