Royal Auto Group Service Howard St, San Francisco, California

Royal Auto Group Service Reviews

4.1 stars based on 213 reviews

Featured Comments:

• P

  Paul Lowrey

  5.0

  Courteous and good communication about options and status of car while being worked on.

• B

  B H

  5.0

  Purchased my first Mazda not too long ago, it is fairly new but I got it from a non-Mazda Dealer. I thoroughly inspected it myself, gave it a month of driving around to find any issues, and looked up common problems with it. I had a small list of issues I needed to have addressed, searched around and Royal Auto Group came up multiple times. It seems they are Official partners with Mazda, Audi, and Volkswagen. I booked online and they seem to be pretty busy, the earliest appointment I was able to get was three weeks out, which is fine. Upon arrival, someone instructed me where to pull into, then I was greeted by Claudia. Claudia was very attentive and helpful. I informed her of my concerns and she wrote them all down while also looking up any records of my Mazda in the system. She gave me great advice on service intervals and what I need and do not need to have done. I also briefly stated that this was my first Mazda and was a bit concerned as it is a used car and wanted a quick one over to find any other issues I could have missed. A few hours later I receive a text with a video link, the link had a video from Tech 1453, it was a five minute video where he went through a quick run down of the vehicle while it was on the lift. He also then went through the list of issues/concerns I had and all of them were addressed appropriately. I was pretty blown away by the time, effort, and detail the Tech and Claudia displayed with my brief interaction I had when I dropped off my vehicle. I see some reviews wherein people are turned off because the interactions are brief and relationships are not built. They're too busy to stand around and chit chat. Though they do have a point, I do want to point out that Royal Auto is more like a well oiled machine. They know their vehicles well, they have a system that works well, and you're in and out easily. They value my time and seem to be efficient with it. The relationship built isn't with a person like at mom and pop mechanic shops, the relationship is with the brand and the reliable consistency they provide. The brand is further exemplified by people like Tech 1453 and Claudia. In short, yes, I would recommend Royal Auto Mazda to any one and I will be a returning customer.

• h

  hilary Sellars

  5.0

  Excellent service, as always by Jim and the staff. I called to have my tire replaced and was in service in less than an hour. Thank you VOLVO sales and service for another positive experience!

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