SAFE Credit Union Elk Grove Blvd, Elk Grove, California

SAFE Credit Union Reviews

3.6 stars based on 8 reviews

Featured Comments:

• M

  Melinda DeHerrera Rogers

  5.0

  I am changing my rating and praising the SAFE CU staff for the recovery of most of the money we lost through wire fraud. We had all but given up hope in getting any money back. I am truly amazed the lengths the staff went through to retrieve the money for us. I have to say that SAFE CU did have our back and I thank them for not giving up. I would also like to warn anyone out there who is not familiar with wiring money, BE CAREFUL. Wire fraud is huge and if you're unfamiliar (as I was) with the process, ask as many questions as you can think of. We felt helpless and hopeless after this occurred but our faith, in SAFE CU, has be restored. THANK YOU Fraud Staff!! Old post: I would give no stars if I could. This bank does not care about its customers. It does not explain processes they use to provide services. They do not take accountability for their lack of communication to the customer. They do not have the customer's back in situations that could have been averted with communication and explanation. My situation was not unique I'm sure and I didn't know which questions to ask and was not guided through a process that should not have occurred. I asked for a service that, in this time of fraud, should have triggered specific questions by the bank attendant. Instead I just sat and watched the bank attendant make a transaction that ultimately is not reversible and lost a lot of money. Never was it explained to me that the transaction was not reversible and not once did the bank attendant ask me questions regarding the transaction I requested.

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  Response from the owner

  Hello, Melinda! Thank you very much for sharing your important feedback with us. I am sincerely sorry to hear your recent in branch transaction was not completed to your satisfaction. I have forwarded your feedback to the appropriate leadership to review further and connect with the branch.

• l

  lupe espinoza

  1.0

  The online app has had an update scheduled for a weekend. April 8-April 12 . It. Is now april22. I have had now access to my account. I have been calling to there help line . I have been put on hold over an hour and have been going in circles. I admit I’m not very computer savvy but isn’t this why there is a help line. I not happy and Iv been a customer over ten years. So I’m asking for help with on line app. Or just like everyone else has been doing , I’ll have to look for better service

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  Response from the owner

  We apologize for the long waits with our Contact Center. We are experiencing larger call volumes at this time. You have several options to connect with us. When you call our Contact Center, you can choose to have us call you back so you don’t have to wait on hold. You can also use our online chat to connect directly with a SAFE representative. You can make an appointment at one of our branches at https://www.safecu.org/schedule. We also have resources on our website, safecu.org, that provide information about the system upgrade and other banking services at SAFE. We thank you for banking with SAFE and thank you for your patience as we navigate the new system.

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  Nellie Legg

  5.0

  These ladies are very pleasant and helpful. Great place to do your banking

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  Response from the owner

  Hello Nellie, Thank you for your review! We enjoy hearing of our friendly staff!

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