Salem Co-operative Bank S Broadway Salem, New Hampshire

Salem Co-operative Bank Reviews

3.8 stars based on 7 reviews

Featured Comments:

• M

  Matt Gaudet

  5.0

  Loan officer Keri Hankus was great! Very professional and responsive through the whole process. Thanks Keri!

• S

  Susan Brown

  1.0

  Horrible bank. They try to tell you what you can and cannot spend your money on and constantly have fraud alert call and lock your card over the same purchases and places you go to all the time. Was also given a hard time when closing the account and due to this constant frustration. Every time I called to fix these issues no one seemed to know or tell me why it’s been like this. They need to teach these people how to be customer friendly and not mess around with peoples money. Horrible bank/horrible customer service. Glad i closed my account!

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  Response from the owner

  Susan we are sorry to hear that you have had a bad experience. Please contact us at (603) 893-3333 so that we can help resolve this matter.

• T

  T B (Terry)

  1.0

  1. My elderly mother is uncomfortable using the drive through option. Right now, that is the ONLY option being afforded to her, as she does not currently have a safety deposit box (apparently, that is required for lobby appointments). I attempted to use the online banking service for her instead, but could not remember my ID (I am on the accounts as well), since I rarely access them. They had NO capacity to supply my ID to refresh the password, and went so far as to tell me I had no online account with them - so...what did I previously log onto to see her balance? The management of this place is ludicrous. Lots of other businesses have somehow been able to keep people "safe" while actually granting reasonably easy access to their services. They have shown no capacity to do so. FAIL. 2. The customer service coming outside option was not offered as an alternative until I posted this review - it was previously offered only if the drive through wasn't sufficient. My mother doesn't use a cell phone. How does she contact them without going through the drive through? (see above). Again, clueless. Just take appointments for God's sake. I especially enjoyed, after stating she doesn't use or have internet, being asked if she had an e-mail account. They DO know how e-mail works, right? UPDATE: I had to re-enroll in their on-line banking, which had me enter 5 security questions. These can't be used to retrieve a sign-on ID? Turns out they ARE used when setting up the mobile app. The mobile app didn't work for me when outside of wifi range, but after a couple of tries, I finally managed to get a check deposited. Total time to accomplish the check deposit: 1 week. If you think that's good customer service, by all means, carry on. Oh, and they also gave my brother a hard time cashing a check drawn on their bank a few months ago, even though he provided his driver's license.

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  Response from the owner

  We regret that you have had a bad experience with us. In order to accommodate customers who would rather not use the drive-up, a Customer Service Representative will go out to your vehicle. Your mom can simply call to let us know that she needs assistance and someone will go out to meet her. If you have not used your online banking account in a while you may be inactive. We take great pride in offering excellent customer service and look forward to speaking with you to resolve this matter.

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