Santander Bank Branch Broad St, Newark, New Jersey

Santander Bank Branch Reviews

4.1 stars based on 5 reviews

Featured Comments:

• k

  kbrison 85

  5.0

  Sr. Specialist Relationship Banker from the Jersey City Branch provided the best customer service. Vanessa Pacheco went above and beyond to help me, and because of her, I did not terminate my banking services. This should be the model for all customers every visit. After 5 phone calls and 4 bank visits, Vanessa Pacheco and Gina Rodriguez (Bloomfield Ave branch) were the only bank representatives to attempt to help me. Every other person (including Lena, the manager from the Fraud department) kept giving me false information or transerfering to other departments/branches who were not able to assist.

• K

  Kayla Kennedy

  1.0

  This place is just awful. In my opinion the staff is very unprofessional and don’t care about the customers. I had to wait almost an hour for the manager to come back and come to find it she’s in the back finishing up her lunch even though she supposedly already came back from lunch. And when I tried to talk they just ignored me. I wish I could give them a 0

• C

  Clark Kent

  1.0

  This branch sucks. They are slow, unattentive & show that they really could care less about helping the customer. I never have a good experience here & on every visit I witness more than 1 customer complaining about the service here with the exception of Andrew he is always informative & helpful. I have also witnessed a woman withdraw her money & simply close her account due to her dissatisfaction with the service here. Please help this branch improve their customer service relations. 😡😡😡😡

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