Santander Bank Branch Central Ave, East Orange, New Jersey

Santander Bank Branch Reviews

3.1 stars based on 12 reviews

Featured Comments:

• G

  GTGirl _

  4.0

  Went into the branch after unsuccessfully trying to withdraw from one of their ATMs. The Bank Teller Alex and Banker Jose were trying to assist me in no time and without complaint. An older, middle-aged, female employee came out of nowhere and started telling him out loud to focus on what he was doing before and helping me is a waste of time. Then she told me "it really is not easier for us to help you" and "you can change your PIN on your phone, I can show you" in an irritated tone. Mind you, changing a PIN (especially online) takes over three days to get mailed. I needed to withdraw immediately. Then she took my IDs from Jose as he was asking me questions. She gave them to Alex. Alex was able to help me withdraw at the counter. The unpleasant experience was the unprofessional nature of the older female employee telling a customer (me) that a request is not easier for them and informing another employee that it is wasting his time. That location is the closest one, and I've been living in the area for decades. It was my first time going inside. I thank Alex and Jose for doing their job, being patient, knowledgeable, and understanding.

• n

  naimah johnson

  5.0

  I love this Bank and this location is my favorite one

• S

  Sam Gal

  1.0

  One star is too many! Do not bank at Santander Bank 554 Central Ave, East Orange, NJ! Honestly, most of the banks in the community are not beneficial to the community nor its residents, but this bank is not worth opening up an account with. So, if you are a business, or a nonprofit organization or a regular citizen, bank elsewhere! There ATM machine is antiquated. It cannot recognized checks for deposit. The staff that is suppose to help customers is unprofessional and not helpful at times and like to say smart things to customers! Pretty sure there are no language barriers. Not the security, the security person is fine. The tellers are not always cordial or polite, like the customer service reps there. But most importantly, Santander Bank has a poor CRA rating, Community Reinvestment Act!!!! So, you are likely to open an account, but unlikely to get help starting a business or otherwise. Also, they pick and choose when to charge international fees on purchases!!!! DO NOT BANK AT SANTANDER, THEY DO NOT APPRECIATE YOUR BUSINESS!!!

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