Scott Robinson Chrysler Dodge Jeep Ram Hawthorne Blvd, Torrance, California

Scott Robinson Chrysler Dodge Jeep Ram Reviews

3.9 stars based on 589 reviews

Featured Comments:

• E

  Eric Fonoimoana

  5.0

  Connor, the salesman, and Steve, the finance guy were very knowledgeable about the entire process. I love my new Wagoneer.

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  Response from the owner

  Awesome Eric, glad to know our team of Connor and Steven provided you with a 5-star experience during your most recent purchase. We appreciate your business. See you soon. Joel N. General Manager

• S

  So Rebel

  1.0

  Do NOT take your vehicle to get serviced here. After two recent horrible experiences in the service department, I will never take my vehicle here for service again. First, in November 2021, I scheduled a 7:30 appointment for my 2018 Jeep Grand Cherokee for an issue with the A/C condenser. I received an "update" from the service advisor, Yeimy, at 11 AM saying she had been very busy. That was the last I heard from her. I asked for an update at 4:16 and 5:26 PM - NO reply. Came to find out that the service department had already closed and I was given no notification that my vehicle would be kept overnight. The next morning at 7:44 AM I receive a text from Yeimy stating that my vehicle was ready, which essentially meant the vehicle was probably ready the night before, but nobody cared to inform me then. I complained via those ridiculous surveys they give you but of course, nobody from Scott Robinson ever followed up or apologized or tried to remedy the situation and the massive inconvenience they caused me. Fast forward 6 months and the A/C is again giving me issues with inadequate cooling. I have no option but to return to this department since they did the primary repair. Again, I schedule a 7:30 AM appointment weeks in advance and drop off my vehicle. I was the first in line for the day. After 6 hours, I receive an update from my service advisor, Anthony, informing me that the vehicle has NOT been diagnosed yet and needs to be left overnight. SIX HOURS and nothing has been done. I picked up my vehicle and left without so much as a technician even looking at the vehicle. But wow, they sure were quick to get in line for the ICE CREAM TRUCK parked in the parking lot! (Sadly, not a joke). What is the point of making an appointment if there is no assurance that someone will actually take the time to evaluate your vehicle's problem? In what other industry does one make an appointment weeks in advance for a "possible" service/evaluation/consultation? This service department severely lacks professionalism, competence and timeliness. This place really needs to re-evaluate its attention to customer service and triage of service appointments .

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  Marvin Sandoval

  1.0

  Very bad customer service, i had my car in for a month because after 50 miles on a brand new challenger the engine light turned ON. They gave me my car back dirty as hell and now it has a glitch on the electrical ever since. I told them about it and they never did anything about i would never buy anything from them. One of the sellers told me that with my income i wouldn't get any car there. I looked for another one after he checked my info he gave me my challenger but it was the worse experience ever. They hire trash people that should be selling candies at the corner lights instead.

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  Response from the owner

  Hi Marvin, sorry to read about your experience, this is the first I've heard of this matter. Regardless, we love all hard working individuals no matter what their profession. Have a great day. Joel N. General Manager

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