SECU Credit Union Rossville Blvd, Baltimore, Maryland

SECU Credit Union Reviews

3.3 stars based on 19 reviews

Featured Comments:

• T

  Ty Ty

  5.0

  Customer Service is awesome. Jacqueline was so helpful she went up and beyond. She actually helped me twice. 1 not to make a bad deal and 2 seal the deal on my new 2022 Chevy Truck. So kudos to The SECU Fullerton Branch.

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  Response from the owner

  Hi Ty Ty, thank you so much for taking the time to leave such a wonderful review for our team! We're so thankful to have you as a member. -Linda

• C

  Carla Golubev

  5.0

  My mom had a wonderful experience at this SECU branch on 4/8/22. She was anxious and stressed due to problems with her car loan, but Candace was extremely helpful and made every effort to ensure my mother's car loan issues were resolved. My mom was also unable to drive due to a recent shoulder surgery, so she decided to walk to this branch. Even though it was a short 30 minute walk, Candace would not let her walk back and instead ordered her an Uber. This kind of above and beyond customer service is rare nowadays, but it truly made a huge impact and made my mom's day :) 10/10 wonderful staff and exceptional customer service. Thank you so much!

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  Response from the owner

  Good morning Carla. Your review absolutely made our day so much brighter. Thank you so much for taking the time to post this. I've forwarded your kudos on to Candace and the Fullerton team as a whole. Have a wonderful day! -Linda

• J

  John Bisaha

  1.0

  Just not worth the trouble now that everyone has free checking. The online banking sucks, they don’t even have live tellers at the branch and today they tell me they don’t take savings bonds anymore. I love the idea of supporting a local bank, but what’s the point when I have to talk to a teller from god knows where through a webcam. I’ve been working on transferring my banking needs to a commercial bank as SECU continues to go downhill, and I don’t plan on looking back. Update: I have moved all of my accounts to M&T. Despite being a “big bank”, there is always a friendly teller behind the counter or at the drive thru.

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  Response from the owner

  Hi John, I'm so sorry to hear that you're not currently happy with us. I can tell you that all of our tellers that you speak with through our Interactive Teller Machines are based in Maryland - most are in Linthicum Heights, but several are spread throughout the state. We do not outsource this. I would love for the chance to have someone from our team speak with you directly to see if there's anything we can do. We are a local business, and we love serving Marylanders like you. If you're open to that, please send me an email at secucommunications (at) secumd (dot) com. -Linda

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