SECU Credit Union Red Run Blvd, Owings Mills, Maryland

SECU Credit Union Reviews

3.8 stars based on 17 reviews

Featured Comments:

• J

  Jenae Johnson

  5.0

  This was my second chance with this bank, I’m always having problems first I was hacked and they barely wanted to help me now I can’t even get answers about my IRA. March 11,2022 Tammy has truly changed my view about SECU she went above and beyond to make sure I received the correct document. This could had potentially caused and issue with the IRS for missing money. I just want to say thank you again for keeping me updated on the process and getting my correct documents. She has definitely been the best person I have dealt with YET at the Owings Mills location and I do apologize because I can’t remember the women who reopened my account she was really nice as well. Again thank you Tammy for all your help

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  Response from the owner

  Hi Janae, I'm so sorry to hear you've had these issues. Fraud is something we take very seriously, and I would love for the chance to have someone assist you with your other needs as well. Please send me an email at secucommunications (at) secumd (dot) com and I will have someone assist asap. -Linda

• V

  Veronica Bunn

  1.0

  This institution will run scams to get you to open up an account or two with a refer a friend promotion; and receive $50 in your savings account after 60 days. I opened my account in December 2021. It is now April 2022, and still no money in the account. EVERYTIME I CALL I GET THE RUN AROUND!!!!! SCAMMERS!!

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  Response from the owner

  Hello Veronica, I'm so sorry to hear that your Refer a Friend promotion hasn't come through yet. I have our team looking into this now and someone will be giving you a call directly to discuss. Hopefully we can figure out where the issue is and make things right for you! -Linda

• N

  Nkechi Mezu

  4.0

  Overall very good experiences here but if you are to ask to increase your credit limit make sure they are not giving you a whole new credit line. In my case instead of increasing the limit of my current line of credit they opened an entire new account which obviously decreased my credit score. I was later contacted by a secu representative and they apologized for the miscommunication and tried to see how they could improve in the future. So I appreciate that. *Still a lifelong SECU user and even got my first home loan through SECU. They gave me the best interest rate and were very incredibly supportive throughout the process.

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  Response from the owner

  Hi Nkechi, thank you for taking the time to leave this review. While I'm glad you've had overall good experiences with us, I'd love for the chance to talk to you to find out more about what happened in regards to the credit line so that we can get your feedback. If you'd be open to talking, please send an email to secucommunications (at) secumd (dot) com. -Linda

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