SECU Credit Union Lasalle Rd, Towson, Maryland

SECU Credit Union Reviews

3.7 stars based on 18 reviews

Featured Comments:

• B

  Brandon Mitchell

  5.0

  Always encounter fantastic customer service here. Appointments are reasonably kept. Financial transactions are always handled smoothly. Never had an bad encounter with an employee here. All are knowledgeable about finances and how it works. They also give you tips on how to improve your credit.

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  Response from the owner

  Hi Brandon, WOW! Thank you for taking the time to leave such a wonderful, well thought-out review. This means so much to us when our members are happy, so you made our day. Thank you again! -Linda

• T

  Toni B

  5.0

  I was leaving for vacation and I experienced an account compromise which almost canceled my hotel reservation. Once Secu issued me a new card same day, I was able to restore my reservations and have a wonderful trip after all. Appreciate your excellent service Secu Bank !!

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  Response from the owner

  Hi Toni, I'm so glad to hear that we were able to assist you and issue a new card the same day (and love hearing that you had a wonderful trip)! Thank you for being a member! -Linda

• e

  ecp Foster

  2.0

  There are no absolutes in life so I can't say that everything about SECU is awful. There are still good customer service agents but I'm finding that to be the exception - not the rule. I've been a member for 20+ years and there has been a noticeable decline in the level of service. Wait times are now, on average 20 minutes. To be fair, this is an improvement from when they were consistently 40 minutes (a few months ago). Businesses needed time to adjust to the changes COVID forced on us all but SECU seems to be lagging terribly. The most disappointing factor leading me away from SECU is that more often than not, customer service agents (I've dealt with representatives in the checking, loans and debit card departments) don't seem to have a confident grasp on their product lines. I've noticed their responses to questions often contain words like "should" or "might". When dealing with people's money, there should be a greater sense of certainty from agents and a feeling of confidence that they will follow up and follow through on issues (as circumstances dictate). SECU is not a horrible bank. It's middle of the road and perfectly fine if you never have to call in with questions or concerns but shouldn't a bank be more?

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  Response from the owner

  Hello there, I want to thank you for taking the time to leave this thoughtful and well-worded review. Feedback - positive or negative - is very important to us and helps us to improve. I am sorry though to hear that in your 20+ years as a member (which is amazing, thank you) that we've let you down in any way. I would love for the chance to speak to you more to find out more feedback and to see if there were any specific incidents that shaped your review. If you'd be open to talking, please send me an email at secucommunications (at) secumd (dot) com. -Linda

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