Shane Boring Agency Inc American Family Insurance Millard Ave, Omaha, Nebraska

Shane Boring Agency Inc American Family Insurance Reviews

4.3 stars based on 5 reviews

Featured Comments:

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  Lisa M

  5.0

  What a great team! Shane, Rachel and Sue have been there nonstop! They have helped us navigate our business insurance needs as well as our personal insurance. They are alway available and answer our many, many questions. Shout out to Rachel Lingenfelter who has had her hands full with our business. She never misses! They all do their very best to help us save money and get ahead of any issues. Best of all they remember everything we discuss and get right back to us with the answers. We feel our business is appreciated. We highly recommend Shane's group. Thanks you guys for all your dedication to us!! The McBride Family

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  Response from the owner

  WOW! Reviews like this fuel our hearts, knowing that we're providing great service for you. Thank you for your kind words and for giving us such great praise. It is truly nice to know that our efforts made you happy. Please refer others in the Omaha/Millard area to us so we can do the same for them.

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  Mel Caudillo

  3.0

  This insurance agent served us well for the past 5 years or so when we only needed minor assistance. Unfortunately, when we needed proper reassurance due to a serious and time-consuming incident, the response to my email, where I asked for feedback and advice, was a few sentences and not reassuring at all. Due to the long drawn out process (in part due to the adjustor) and lack of sincerity from our agent, we went another direction once the claim was settled. Am Fam eventually got the job done but it was stressful, exhausting and took months. Overall, we felt they could have handled the situation much better. I will miss the birthday phone calls from the sweet woman in the office though!

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  Phyllis Powers

  5.0

  I was shocked at the money I saved by switching to American Family.

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  Response from the owner

  Phyllis, we are grateful to have you as a new customer and for your review! The Shane Boring Agency staff is constantly looking for ways to provide service to customers in Omaha. As it comes to mind, please refer others in the Millard area so we can offer them the same high-quality products and service for a great price.

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