Sharefax Credit Union Genntown Dr, Lebanon, Ohio

Sharefax Credit Union Reviews

3.4 stars based on 8 reviews

Featured Comments:

• D

  Debbie Meadows

  5.0

  I just love everything about Sharefax Lebanon, all that is offered and especially the people. Everyone of them has been so helpful and kind to me and my family. We have a small business account and they have been very helpful with this also.

• J

  John Stossel

  1.0

  The people working behind the counter seemed nice, but the *branch manager was surprisingly rude. He was also lazy. For logistical reasons, I needed to transfer a special account to a different financial institution. Unfortunately, he was the only one who was able to do the transfer. He did so in a way that was easier for him, but cost me more money and a lot more time. I was trying to understand why he was so caustic; I assumed that he was angry because I was moving to a different bank. However, after reading @Caleb Mader's review, I now suspect that's just his general demeanor. *I assume he was the branch manager; I couldn't read his name tag. Smaller-statured, middle-aged, bald, white guy with his nose hanging out of his mask so far that I could see his mustache.

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  Response from the owner

  We would love to speak to you about your recent experience. Please contact Colleen at 513-943-8500. Thank you!

• c

  caleb mader

  1.0

  I’ve been with sharefax since I was a kid. The past two years since I started my business has been nothing but issues and headaches. The lady’s at the Lebanon location are super friendly but the new manager is rude as rude gets he never even smiles back when I wave leaving the bank. but it seems as if every week there’s yet another issue with my account. The app hardly ever works. My account is constantly being tagged as fraud and it gets locked down I call to figure out why I can’t use my card and they say there was fraud when it wasn’t. Then all my cards get canceled and by the time I get my new card they have done it again. I haven’t had a working debit card in over a month. Every time I write a high value check they refuse to cash it to the person I wrote it to saying I didn’t write the check. Every time I bring a check in over $500 they hold it for 5 days!! Even though when making my business account they said I can cash anything up to 1500 without a hold. I got the covid grant for my business and they tried to hold the government check which isn’t allowed. I can’t run a business if I don’t have access to my accounts. The mason location is full of rude inconsiderate people. I will be switching to another bank on Monday as I am tired of the constant disruption. I do not recommend using this bank ever. They have lost a very loyal customer.

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  Response from the owner

  Hi Caleb! We are sorry to hear this. When we receive fraud alerts, we do need to protect our members by shutting down their card and we do have a check cashing policy that our employees must follow. Please call 513-753-2440 and ask for a supervisor to discuss your recent experiences.

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