Southeastern Credit Union N Valdosta Rd, Valdosta, Georgia

Southeastern Credit Union Reviews

2.6 stars based on 21 reviews

Featured Comments:

• M

  Martha Lanell Schramm

  5.0

  Great staff, works with you in your needs. Love this place.

• t

  tbean130

  1.0

  This is the worst financial institution I've ever seen. Can't wire money unless you're physically there, can't raise a limit without 30 min of red tape. They ask questions about small amounts of funds that is none of their business. Worst service of any bank I've ever been with. Go local to a real bank. This one is pathetic. They've lost my business

• f

  flbell

  4.0

  The banking services are good, rates area good, fees are usually low, and the staff is friendly and helpful, for the most part. The main problem I have with SCU is with loans. First, the amount that goes to principle and the amount that goes to interest fluctuate up and down dramatically each month rather than being on fixed, gradual progression as I have been used to with other banking institutions. Second, they give you a nice coupon book to use with your payment each month, but they don't send you a new one for the second year without your having to request a new one. The teller inside the main branch offered to set my account to receive new coupon books in the future, but indicated that that was not the default setting. Then, they also change the monthly payment amount without warning. No letter, no new coupon book with the new amount, nothing. So, when you continue paying the old amount while waiting on your new coupon book to arrive (after requesting it, since it isn't automatically sent to you) the tellers will not point out that you made out your check for the wrong amount. In my case the payment increased by less than a dollar, $0.51, but I didn't realize that my payment was incomplete until I noticed that those few cents had been drafted out of my main share account. I thought it was a processing fee for the new coupon book or something until it happened a second time and I was also slapped with a $55 late fee. Still, no word from the Credit Union as to why my monthly payment had gone up. Still, no question from the teller as to why my check was off by 51 cents so I could pay the extra amount in cash on the spot. Just a huge late fee! Borrower beware! UPDATE: Soon after the original review, the loan officer that I worked with over a year ago called me and I was able to go to talk to him in person the following day. By that time the late fee had been refunded, which was very quick work. I have to praise Mike Miller for his diligence, humanity, and attention to detail. He worked with me through the issues raised above and either explained the processes involved or assured me that the problems I had encountered were being addressed at higher levels referencing a number of meetings between several individuals. Mike also invited me to contact him concerning any issues that come up with the Credit Union, loan related or otherwise. I cannot express what a good experience it is not only to be treated as a valued customer/member, but also as a person, on a personal level. Sure, there are problems everywhere, but THIS is the way to work with people!

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