SouthState Bank Epps Bridge Pkwy, Athens, Georgia

SouthState Bank Reviews

2.8 stars based on 11 reviews

Featured Comments:

• E

  Eric Bright

  5.0

  Very friendly people ! Great customer service .

• C

  C. Brown

  1.0

  I needed help with some technical glitch on THEIR end, in regards to a mortgage payment! I had to go through SEVEN (7!!!) different people giving me the run around, passing me off on other departments, being disconnected and putting me on hold. They wasted an hour and a half of my life on the phone. Total JOKE! One of the tellers is nice.

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  Response from the owner

  We understand your frustration with the wait time, C. If you need further assistance quickly, please email us at [email protected] and we can have a banker reach out to you directly.

• M

  Mike Cornelia

  1.0

  The level of incompetence and poor service from South State Bank in Athens has been nothing short of astounding. We tried for over a week to get a payoff quote on a mortgage and it took 5 calls from the closing attorney and 3 calls from us to finally get a response. Bank staff would promise us callbacks that would never come. People would pass us around from member to member until calls were disconnected. When we would tell people that our closing was in jeopardy because the lawyer was waiting on this one piece of paper, that was met with ZERO empathy or apologies. We would kindly ask if someone could *please* just send this over to the attorney and yet nobody at South State cared. At all. And you can't get it on-line either. All of their on-line tools are antiquated and clunky. And zero tools for mortgages. To apply for the mortgage originally nothing could be done online - it all had to be done in person. And even to get a copy of a statement there were no online tools - again, just in person. When we first picked South State we were hoping for a kind local bank with an appreciation for their customers. But it's been nothing but a horrible struggle through the entire life of our loan.

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  Response from the owner

  Mike, we appreciate you bringing this to our attention. If you would like another banker to reach out to you, please email your preferred contact number to [email protected].

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