SouthState Bank 1st St, Winter Haven, Florida

SouthState Bank Reviews

2.8 stars based on 15 reviews

Featured Comments:

• A

  Ashley Martin

  5.0

  Really nice experience. Jasmine is a great asset there, always making me feel welcomed and taken care of. Thanks! On another note: I called this branch to find out if I could get a cashier’s check in the drive through because I have a baby with me, and I don’t want to bring her inside. So, the lady said yes I can, and off I went. But, once arriving to the teller in the drive through, of course, that’s not the case. The first lady I talked to was kind enough to double check for me, however, the second lady I spoke with, had a little attitude and kept calling me mam, and told me if have to go inside. Well, maybe I have to change banks if they can’t be considerate of me and my baby. Although I do like this bank very much, but I’d appreciate a bit more consideration for my family. Thanks

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  Response from the owner

  Thank you for the update, Ashley. We apologize for the inconvenience. If you'd like for one of our bankers from that location to give you a call, please email [email protected].

• J

  Jimmy

  1.0

  I was on hold for 10 minutes before I could talk to anyone. Then they told me their Money Market rate was 0.01% - TOTALLY INSULTING.

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  Response from the owner

  Thank you for sharing this feedback, Jimmy. We apologize for the wait time you experience. Feel free to email our team directly at [email protected] with any future questions.

• E

  Erin Gray

  1.0

  While staff at this local branch are friendly and helpful (if you physically go into the bank), ever since the merger and transition to SouthState, banking here has been a complete nightmare. The technology infrastructure is virtually nonexistent. Statements look like they were typed on a manual typewriter from 1906. Any time you try to call your local branch, your call is routed to a central call center where employees there are practically clueless. We have a construction loan through SouthState and it took us MONTHS to figure out what our payment was. Literally no one on the phone could answer that basic question...until the day the payment was due. They've made (and continue to make) several mistakes on our loan payments (applying our extra principle payments to interest, charging the wrong amount, etc.). We're less than a year out from our loan origination, but we're refinancing anyway because we're so fed up with it. If you're looking for a local bank that's actually helpful and competent, go to Citizens.

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  Response from the owner

  Thanks for reaching out, Erin. We would like the opportunity to try and resolve this for you. Please email [email protected] with your preferred contact number.

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