SouthState Bank S Jacob Smart Blvd, Ridgeland, South Carolina

SouthState Bank Reviews

3.7 stars based on 8 reviews

Featured Comments:

• J

  Jeff Hupman

  5.0

  This review is more for a specific person than the bank as a whole. I was having trouble tracking down a tax form and I called the bank. My local office must have had their phones forwarded because I got Cherry at the Ridgeland location. I had never met her and, quite honestly, she probably had no real incentive to help me, but she did. She promised me she'd get back to me by the end of the day (this was shortly after 3:00 pm when we talked). I was not optimistic. She surprised me by calling back within 10 minutes or so letting me know she had found my form. She told me she'd email it to me within 5 minutes. Again, I was holding my breathe. She delivered. I got the form emailed immediately. I really appreciate Cherry. It's unfortunate that I've come to expect from larger businesses that an out of town rep will just ignore my requests for help, but Cherry did the opposite. She went out of her way to help me out even though I'll probably never set foot in her branch and I really appreciate that!! Thank you Cherry!

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  Response from the owner

  Thanks for taking time to share about your experience, Jeff. We are happy to have you as our customer and grateful for you taking a moment to leave us a review. We will share your comments with the branch staff.

• G

  GiGi Powers

  1.0

  The drive through is ridiculous 20 minutes sitting in line and only one car has left! You have got to do better it should not take this long for each transaction in the drive through.

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  Response from the owner

  Thank you for sharing about your experience, GiGi. We understand this can be frustrating on a Friday, and we do appreciate your patience as our bankers give each customer the time they need.

• d

  david labelle

  3.0

  Just visiting, woman at desk for new accounts was rude and talked down to me. Not very professional.

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  Response from the owner

  Hi David. Thank you for taking the time to leave us a review. We'd like to understand more about your situation and have a banker contact you about your experience. Can you email your contact information to [email protected]?

More reviews (5)