Spectra Credit Union St Nicholas Dr, Waldorf, Maryland

Spectra Credit Union Reviews

3.1 stars based on 14 reviews

Featured Comments:

• k

  kathy pickeral

  4.0

  I was at the Credit Union for the first time since they changed from NRLFCU. It was on a Saturday, inside, and it was a tad bit slow but the customer service was so much better than it had been at NRLFCU for their last few years of business.

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  Response from the owner

  Hi Kathy! Thank you for the feedback. We appreciate your membership!

• S

  S B

  1.0

  Just visited this place to get a replacement debit card and the girl working in the inside just gave me the card and told me to call a number to activate it and here I am trying to make a purchase and I can't because the card isn't linked to any of my accounts, Thanks for nothing trash employee for sure, how do you work somewhere but don't know how to do their job ?

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  Response from the owner

  Hi S B, Thank you for this feedback. We apologize for the poor experience and will work with branch staff to ensure they are providing better resources and service to members in similar situations. Thank you again for bringing the matter to our attention. If you would like we welcome you to contact us with additional information so we can rectify any outstanding issues.

• R

  Rafael Perez-Albela

  1.0

  They do not have a good business practice. I had a pre-approval through them on an auto loan. After finding the vehicle I wanted to purchase through them they raised the pre-approval interest rate by 2 points. Terrence Gerst was my Service consultant and at no point did he mention this change, until the last second and flipped the switch. Will not be using this credit union anymore

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  Response from the owner

  Thank you for taking the time to provide us feedback. We apologize for the inconvenience this has caused you, and we have taken the necessary action to investigate this issue further.

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