St. Louis Community Credit Union Forest Park Ave, St. Louis, Missouri

St. Louis Community Credit Union Reviews

2.9 stars based on 69 reviews

Featured Comments:

• D

  Donn Cooks

  4.0

  Have been banking with them for years despite numerous issues I have had with them(completely inconsistent customer service, broken atms, limited capabilities, among others) over the entire time I've banked with them. Recently had gotten scammed in a transaction and I had documentation to back it up. They stated they would do an investigation and reached out to the company for a charge back. the company(the same one I got scammed through) stated there are no dispute options available so STLCCU closed my dispute and the rep lectured me about personal responsibility in their e-mail response. Will be closing my account with them as soon as I pay off my remaining loans through them. Never again. EDIT: I am editing this review after having been contacted by one of the managers at the Credit Union. She immediately apologized for my initial experience with this dispute and took care of the transaction herself. I appreciated her taking the time and the initiative instead of letting the issue stand as it was, as I was dead set on closing my account off of my initial encounter

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  Response from the owner

  We’re sorry to hear about your initial experience. However, we understand that the matter has since been resolved. Thank you!

• J

  Jay Brooks

  1.0

  I absolutely hate SLCCU. The lack of weekend support and security completely blows my mind. My card got hacked (I still have my card physically with me and it’s not lost or stollen) and the person successfully completed their fraud mission. Not once did I get an email, text, nor phone call making sure that the transactions were made by me. My information was abused at Walmarts and other banks across the country: Arkansas, Alabama, and Arizona. This is the last straw with SLCC. Horrible banking.

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  Response from the owner

  Someone from our Card Services team should be contacting you soon, if that hasn’t already occurred. We’re sorry to hear about your experience.

• L

  Lewis Isom

  1.0

  Horrible customer service at the location on St Charles rk rd... If you bank with them be prepared for a lot of inconsistent shenanigans. The place could be so much more better if the owner took time to see how they are beeing ran

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  Response from the owner

  Could you please contact us at 314-534-7610? We’d like to learn more about your experience. Thank you!

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