St Mary's Credit Union Adminstrative Headquarters and Loan Office Lizotte Dr, Marlborough, Massachusetts

St Mary's Credit Union Adminstrative Headquarters and Loan Office Reviews

4.7 stars based on 43 reviews

Featured Comments:

• B

  Bill Curtis

  5.0

  “Jay” was great. Professional, courteous and friendly. He handled my request promptly, and was another example of the customer service my family has been enjoying for years.

• M

  Mary-Lynne Thayer

  1.0

  I called SMCU this morning Saturday) and spoke with Julie. I explained that the night before I foolishly responded to an email from Walmat and took an on-line survey to win a YETI cooler for free. There was a $5.00 charge for shipping. Within minutes the $5 charge was posted to my account. ALSO posted was a charge for almost $90 from a Mustang parts site. Julie called the referenced phone number and conferenced me in. Julie explained my issue and the person explained that it was a "subscription" program. Julie advised that I did not intend to make any purchases and asked if I could cancel. Both charges are to be refunded and subscription is canceled. This all took about 5 minutes! Julie was wonderful! Very professional and confident. Plus she didn't make me feel worse than I did for not checking the actual email address which was a long bunch of letters and numbers. I have been with SMCU for more than 30 years and every interaction has been smooth sailing. Thanks to Julie for digging me out of this one. My Saturday looks so much brighter because of her excellent service!

• K

  Katiuscia McElwain

  1.0

  I have an account with St. Mary’s for almost 2 decades now so obviously, when my son became a teen I chose St. Mary’s to open his first bank account. My other bank is Hanscom FCU but I liked St. Mary’s so I took my son to open his account there. Worse mistake I ever made. The new branch location on Bolton St. Marlborough had the worse customer service ever. The lady was like a robot and even with my account information, she managed to make a huge mistake on my son’s home address. We open the account in March and it’s now May and I got a phone call from St. Corporation saying my son’s card had returned so when they confirmed me the address, it was completely wrong. Seriously, I felt like the lady who opened the account was bothered. It’s was like she was doing us a huge favor when it’s her who needs us. I could have taken my son to open his account at any bank as I did after this experience since we still haven’t received his ATM card from St. Mary’s yet. I don’t understand why this lady was so rude and I hope she doesn’t treat anyone the way she treated us. St. Mary’s will definitely lose customers if she stays there. I know for a fact that I will never return to Bolton St. Branch for sure. I wish I remembered her name. I almost want to go there just to catch her name.

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