State Employees Credit Union Promenade Blvd, Santa Fe, New Mexico

State Employees Credit Union Reviews

2.8 stars based on 18 reviews

Featured Comments:

• J

  Joanne Trujillo

  5.0

  Been a member for many years. Best credit union.

  ---

  Response from the owner

  Hi Joanne, thank you for the positive review and thank you for being a longtime member!

• V

  Vanessa Medina

  1.0

  Opened an account a few months ago and regretting it. They are not open on Saturdays making it difficult to get service for those of us who work M-F (they seem to be the only bank/credit union closed on Saturdays in Santa Fe now that I'm searching), their mobile app and online services always crash over the weekends so you cannot access your accounts or get help because they are closed, their mobile deposits have a limit of $1,000, and they have limits on how much money you are allowed to withdraw from your account in a day (I'm not talking about ATMs either). All of these issues make it very difficult to access your money. This would be OK for savings accounts since you don't want to pull out money anyway, but not checking accounts. So disappointed in SECU.

• T

  Tia Roybal

  1.0

  Closed on weekends so when the ef and I supposed to go? I work. Theres no one to help me on the phone. Plus they use Kasasa, if I wanted to support a big corporate checking company I'd go to Wells Fargo, I come to a credit union to support my community. Go to Del Norte Credit Union, they'll actually help and take care of you.

  ---

  Response from the owner

  Hi Tia, thank you for your feedback. We would like to share that while kasasa is a geared specifically toward local credit unions and we believe they are a great option for our members, we do also offer non-kasasa checking and savings accounts. You can learn more about those options here https://www.secunm.org/accounts/checking/regular-checking.html and here https://www.secunm.org/accounts/savings/member-savings.html. We also have a number of options to help you tend to your banking needs conveniently and easily at any time of the day. We have online banking, a free mobile app that allows you to deposit checks or transfer money, bill pay, and so on. You can learn more about those options here https://www.secunm.org/services/access-services. And, for those times when there's no substitute for in-person banking we do offer appointments so you can get in quickly and get on your way. https://www.secunm.org/contact/contact-us/schedule-a-meeting.html It's always our goal to make sure our members are satisfied and to help you manage your finances simply and conveniently. Thank you for your feedback and no matter what account or financial institution you choose, we appreciate your support for local credit unions!

More reviews (15)