Stearns Bank N.A. - Arizona E Shea Blvd, Scottsdale, Arizona

Stearns Bank N.A. - Arizona Reviews

3.1 stars based on 10 reviews

Featured Comments:

• B

  Bob Curtis

  5.0

  Outstanding customer service. It's extremely refreshing to actually speak to someone at the bank instead of an automated attendent or a representitive in another country. Kris was helpful, responsive and honest in assisting us through our loan process. We look forward to working with Stearns in the future, they truly care about our business and were there for us when our primary big bank wasn't.

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  Response from the owner

  Thank you for the kinds words, Bob. We look forward to working with you in the future!

• R

  Ruben Viva

  1.0

  Just like other people are reviewing this bank I’ve had the same problem. I was even able to send in a payment early instead of them applying it towards my monthly payment, they used it for late fees. Therefore I’m still a month behind and are still charging me late fees. They’re more of a loanshark then a bank. Everybody beware. And their so-called manager Colin S. has absolutely no empathy or customer service. In fact, he’s very rude And told me that’s how their system works. I can’t believe that in 2020 there are still banks with such poor customer service.

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  Response from the owner

  Ruben, we appreciate your input and will immediately review this situation. We invite you to call 1-800-320-7262 and ask for our compliance department to discuss this further.

• C

  Colin R

  5.0

  I own a tidy small business. 22 employees. COVID-19 is having an effect. My personal and commercial bank, WF, couldn't take PPP loans at first because of their financial malfeasance in the past. My SBA bank wasn't sure how to process PPP loans. With first-come, first-served, limited funds available, speedy PPP applications are essential. I cold-called Stearns at 3pm the day PPP opened and our funds deposited today, less than two weeks later. No overt pressure to open an account, no baloney of any kind, just speedy help for my employees and their families. Jen T., Raeann S., I hope you know this is good work. I haven't done business with Stearns before but when the dust settles, I will be looking to do so. I see in the email signature "We get the job done!" Darn right, you do. THANK YOU.

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  Response from the owner

  Thank you for the kinds words, Colin. We look forward to working with you in the future!

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