U.S. Bank Branch N Hayden Rd, Scottsdale, Arizona

U.S. Bank Branch Reviews

2.9 stars based on 11 reviews

Featured Comments:

• M

  Melanie Humphryes

  5.0

  I have been with this bank for over 4 years and I have literally never had an issue. The service was always quick and courteous, and they got whatever I needed done almost immediately. I do most of my banking online but I visit this branch sometimes and they treat you just the same if there's $100 in your account or $100,000. I would highly recommend US Bank and I don't plan on changing banks anytime soon.

• D

  David Steinbrink

  1.0

  Lousey hours...close at 4pm. Pfft.... .I agree with your reply for some transactions. If you have a safety deposit box or have other non on-line banking needs your hours are not customer friendly for the working customers. Extended hours would be more customer centric.

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  Response from the owner

  Thank you for your feedback, David. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. Take care and stay safe! ^Larisa

• N

  Nancy Jacobe

  1.0

  Worst US Bank ever!!! We were second in line at the drive-thru and the woman in front of us was being waited on when we pulled up. It took us over a half an hour from the time we pulled behind her until we were done and able to finally leave. All we were doing was cashing one little check. It was signed, had our account number written under the signature and we sent in the driver's license with it. There was no reason for this kind of delay. We will never return to this drive-thru and we're considering changing to Chase bank. This place is pathetic...no excuse possible for this kind of incompetence!!

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  Response from the owner

  We are so sorry your recent experience was less than desirable, Nancy. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 8187. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Larisa

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