Summit Credit Union W Greenfield Ave, Milwaukee, Wisconsin

Summit Credit Union Reviews

4.0 stars based on 18 reviews

Featured Comments:

• P

  Paris Hardwick

  5.0

  My experience at this location has been awesome! Jenny was both helpful and educating!!!

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  Response from the owner

  Thanks so much, Paris! We appreciate you sharing your great experience with Jenny in Greenfield, and we look forward to your next visit!

• H

  Heidi Peters

  3.0

  The customer service sure has gone down in recent years. I went throught the drive thru today to deposit some money. A gentleman came to the window and said someone would be right there. After a few minutes a woman with blond hair and red spots on her face did my transaction. She was probably between 50 and 60 years old. She did not say hello, she looked annoyed to be even doing my transaction, and had a look of hatred on her face. Maybe this job is not for you lady. I really hope you are not working the next time I go through.

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  Response from the owner

  We’re sorry to hear this, Heidi. Thanks for sharing your experience with our Greenfield Branch. We're always looking for ways to improve and your feedback is valuable to help us provide the best service to our members.

• K

  Kitten Claire

  1.0

  Been a customer for years and usually go to another location. Stopped in the lobby looking to make a withdrawal and get quarters. When I walked in there was an elderly man being forced to use an ATM to do his banking. He was obviously frustrated by the experience and struggling, so the teller was assisting him on how to use the machine The teller looked at me and asked if I needed to do a transaction or if I just had a question. When I explained what I needed, I was told they don't have any coin at all. I asked what kind of bank doesn't have coin? She replied, "We are a credit union, not a bank and we don't carry any coins." Frustrated, I then called the 1-800 number from my car, was told that not all locations carry cash and they were trying to get ahold of my usual location to see if they had quarters. Told them to forget it,. If I can't get cash at all the locations then it needs to 1.state that in the location info and 2. I need to find a new place to put my accounts where I can access my money in all legal tenders when I need it.

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  Response from the owner

  Kitten, we’re disappointed to hear about your experience. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. The branch manager is reaching out to you to discuss your experience.

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