Summit Credit Union Thierer Rd, Madison, Wisconsin

Summit Credit Union Reviews

3.6 stars based on 32 reviews

Featured Comments:

• A

  Allison Dopf

  5.0

  I’m am so grateful for Miranda Bennett in customer service for helping me through a terrible experience with a fraudulent charge to my account. She helped me quickly secure my account and walked me through the next steps in security and reimbursement. I am now feeling at ease with the security of my money and how to prevent this from happening in the future. Thank you Miranda at summit!

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  Response from the owner

  Thanks for sharing, Allison! We're happy to hear you're enjoying the Summit difference!

• L

  Luis Garduño

  2.0

  All branches need at the very minimum 2 lobby staff in order to help members that aren't doing transactions, most of the time the office staff are busy with appointments or don't bother assisting. I've grown to dislike Summit's lobbies for this reason and try to do everything online as it seems I save more time and gas that way.

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  Response from the owner

  Luis, we’re disappointed to hear about your experience. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. The branch manager is reaching out to you to discuss your experience.

• M

  Mohamed Gamal

  1.0

  I was in the driver thru today to pickup a lost debit card replacement that was requested yesterday. The customer service rep told me that I can’t pick it up in the drive thru and the lobby was closed by that time and they couldn’t explain why I can’t pick it up in the drive thru and when I asked for a supervisor they didn’t have an available one .when I wanted to complain coz I picked a debit card before in the drive thru so I don’t know what special this time ,they just gave me the call center number to complain . When I called the call center they confirmed that I could have got the debit card in the drive thru. If you real care about your money and keen on be able to access it all the time ,I recommend you take your business somewhere else where they care more about you and your service more than the credit union that has these bad unless lazy not caring customer service reps.

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