Superior Choice Credit Union Haines Rd, Hermantown, Minnesota

Superior Choice Credit Union Reviews

3.0 stars based on 8 reviews

Featured Comments:

• L

  Leggo 321

  5.0

  Great locations for those who go between Minnesota and Wisconsin. Always friendly, accurate, and professional. Had someone write me a check with insufficient funds and they were great about getting me paid by the other party's bank.

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  Response from the owner

  Thank you for you great review! We are so happy to hear about your positive experience with SCCU!

• D

  Damien

  1.0

  They recently switched over their credit cards to a third party, which is really inconvenient for paying and the bank tells can barely give you info about how to pay them. Very slow service on top of it. I know I'll probably be switching banks soon. very unimpressed.

• A

  Adrian Gledhill

  1.0

  As a former account rep at another bank, I understand banking fees and regulations, so this comes from a place of experience when I say this bank is terrible. They don’t store images of checks so if you want to see what your check was for, you have to pay to have them research it. They charge fees for check deposits that bounce but don’t store the image so you have to pay to have them pull the check that bounced so you can know who bounced their check on you. Just about everything has to be done in person and via physical paper vs electronically. Their fee structure is high and they do not wave any fees, even if the fees were a result of their poor electronic system. They switched debit card companies and cancelled everyone’s cards while mailing out the new ones. This was very poorly communicated leaving me without a debit card until the new one came. Just about every time I call customer service, I am given different information (the reps do not have appropriate training) and often the customer service reps escalate the call leaving me more frustrated after talking with them instead of less frustrated. It seems nothing can be handled over the phone other than getting your account balance. Nothing can be handled electronically on their website except checking your balance. This is a terrible bank who doesn’t care at all about keeping their account holders happy.

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