Taunton Federal Credit Union Church Grn, Taunton, Massachusetts

Taunton Federal Credit Union Reviews

3.2 stars based on 35 reviews

Featured Comments:

• R

  Robert Faria

  5.0

  TFCU is a favorite of mine! The staff members are very helpful, knowledgeable, and friendly. They enjoy a good laugh! TFCU also offers the best rates. I have been a satisfied customer for many years.

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  Response from the owner

  Thank you Robert! We appreciate your kind feedback and appreciate having you as a member!

• J

  Jake

  1.0

  I've had nothing but difficultly with this bank. Service is often unhelpful. Putting random holds on my account and then giving me diffcutilies getting rid of them. Overall very terrible experience and would highly recommend staying away.

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  Response from the owner

  Hi Jake, We’re very sorry to hear about your experience. Unfortunately, we are unable to verify your identity and research your account via this review. Depending on the type of transaction performed, there may be certain holds based on regulations and policies as disclosed in our membership agreement. A copy is available at https://tauntonfcu.com/account-disclosures. For example, if you deposit a personal check, the first $225 are available the 1st business day and the remaining funds will be available on the 2nd business day after the day of your deposit. If You deposit a $700.00 check on a Monday, $225.00 of the deposit is available on Tuesday. The remaining $475.00 is available on Wednesday. If you would like additional information on your specific concerns, or would like us to look into your account history further, please send an e-mail to [email protected] and someone from our Member Relations Team will be happy to assist you.

• T

  T

  2.0

  I’ve been unable to transfer money to my external bank from my TFCU savings account due to the Core platform upgrade. Still waiting for the two micro deposits issue to get resolved so I can actually access my money without going to the bank several towns over. Please provide your customers an ETA. I have called several times and no update or info. Edit: I tried your suggestion (Business Owner's Reply) and your system says it is unable to add the account and to wait 48 hours. This is bad customer service, your reps should be explaining all of this when we call your customer support line. I guess I will now have to drive to your bank just to withdraw money to deposit into my external bank. I will be looking for another bank that provides better customer service.

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  Response from the owner

  We apologize for the inconvenience and thank you for your patience as we navigate our new system. If you set up your external account prior to April 8th and are still waiting for your micro deposits, you will need to remove the account and try again. To do this, enter the micro deposits incorrectly 3 times to purge the account from the system. Once this is complete, you can re-enter the account information. Micro deposits will be deposited within 1-2 business days. Once received you can complete the verification process and utilize your external account. This information, and other frequently asked questions and ongoing updates are available at www.tauntonfcu.com/coreconversion. If you have any other questions or concerns, please let us know and we’ll be happy to assist you.

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