TBK Bank Main St, Fairplay, Colorado

TBK Bank Reviews

2.3 stars based on 11 reviews

Featured Comments:

• D

  Derek Kopunec

  5.0

  Great, friendly service. Local branch always helpful

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  Response from the owner

  Glad to hear it, Derek! We love bringing you the best banking experience possible.

• S

  Sam de Jager

  2.0

  Aaand... It's gone. Please step aside, this line is for customers who have money at this bank only. -classic South Park

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  Response from the owner

  We’re sorry that you had this experience with us, Sam, but we’d like to help. Please send an email to [email protected] so we can make sure we are meeting your expectations in the future.

• L

  Luc Mayeux

  1.0

  0 stars. I saw that I had been charged a $24 service fee. I called and talked to support. The lady was helpful and said back in Nov of 2020 they sent letters stating their checking account changes. I never received this letter and have had the same mailing address for years. They signed me up (without my permission) for the AIM account which requires monthly direct deposits of $4000 or a an account balance over $5000 to waive fees. I have never qualified for this. Today the support agent said I should be on the basic plan which is $1000 direct deposit or ballance of $1500. I can manage that. She transfered me to the Fairplay branch manager by the name of Mona Grillo. Mona said she sent letters to which I replied I never received them. She then replied saying "if I interrupt her then the conversation wouldn't go well for me". I was being polite and I just wanted to get the $24 given back to me as they took it upon themselves to sign me up for an account that would set me up to be charged a monthly fee each month. I asked, "the conversation wouldn't go well for me? " and stated I wouldn't have signed up for that account even If was opening a new account and that maybe with these unfair fees I should bank elsewhere after 6 years of banking with TBK Fairplay. She said "mkay sounds good" and hung up on me after 50 minutes of being transferred around. Over $24. Mona, you are a disgrace and my 3 year old son has more compassion that you. You deserve to be fired. And shame on the reginal manager for ignoring my plea for help with this unprofessional branch manager you have employed. I can't wait to show up tomorrow and rip my funds out of this bank and close the account. I have 15 or more friends and employees who bank here as well who will be closing their accounts along with me after hearing how disgraceful and unprofessional the management is.. Hopefully after your location loses tens of thousands of dollars from closed accounts they'll start treating the locals with more respect.

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  Response from the owner

  Luc, we value your feedback. Email us at [email protected] so we can work on making your experience with us better.

More reviews (8)