TCU S Main St, South Bend, Indiana

TCU Reviews

2.9 stars based on 13 reviews

Featured Comments:

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  Susan Kay

  5.0

  The very kindest, most helpful group of customer service agents I've ever worked with here! I opened a new account, set up a card and online banking in a jiffy! They called several times to check up on me and answered questions promptly! Feels like the best kind of hometown banking at a credit union! 5 Stars and highly recommend for professionalism and security!

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  Response from the owner

  Thank you, Susan! We truly appreciate you taking the time to share your experience and are so happy to be of service. We'll make sure to share your kind words with the team. Have a great week!

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  Paul Creech

  1.0

  Absolutely worst tellers (Bill) young, rude, and disrespectful. Obviously racist tendencies! Towards my mixed race daughter! Ths branch is completely out of control! I'm ashamed!

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  Response from the owner

  Hello, Paul. First, we want to assure you that we take any feedback of this nature very seriously, and that creating a positive and welcoming environment for all our members and their families is fundamental to who we are as a credit union. Your comments were forwarded to members of our management team for the Main Street branch. Unfortunately, there is no team member named Bill at this location. If this incident happened at a different branch, please let us know. Thank you.

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  Nicole X (Nic)

  3.0

  I have banked with and had auto loans with TCU for some time now qith no issues and always friendly customer service. At times, I will drop a payment off at the main building, which I never had and issue until the last three weeks. I'm now greeted by an employee (who is very nice) and asks me my name and my business at the bank. This leaves me very flustered and uncomfortable Then I'm directed to a waiting area, to wait for my name to be called... so I watched as a Teller finished with another customer, walked to the other employee who pointed me out and gave the Teller my name, the Teller then walks over to collect me (all still friendly) and takes me back to their counter. I'm not sure why the process, but it feels so uncomfortable, evasive amd not very streamlined/lean. If it's a matter of people congregating around then please invest in rope lines instead of this messy process. I honestly feel bad because people in front of me looked bewildered and ticked off as did the people coming in behind me.

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  Response from the owner

  Hello, Nicole. Our apologies for this late response, but we did want to thank you for your feedback. We have been developing and trying out a different model approaching for in-branch visits, and the branch you visited is one of them where we have been testing it out. The model is still being refined, and we're grateful for your observations as we work to make improvements. Thank you again!

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