TD Bank Massachusetts Ave, Cambridge, Massachusetts

TD Bank Reviews

3.6 stars based on 15 reviews

Featured Comments:

• J

  James Elmendorf

  4.0

  Better service when I went back the second time. Very friendly

• S

  Sajjad Janfaza

  5.0

  I opened an account with them today. The staff were very helpful and friendly!

• L

  Lizzie S

  1.0

  TD bank did not honor a bonus for new account that I opened following their online add promising a $300 bonus after setting up eligible direct deposit into the account. I opened the account in June 2021 after seeing an online ad promising the said bonus. The same promotion is still ongoing on their website and I saved a screenshot of it. I opened the account online, and after a few weeks, found it strange that my salary was not showing up in the account. I contacted my employer and then found out that the money cannot be deposited into the account because TD has suspended my account pending review, and required me to verify my identity in person in their branches - of course, without telling me any of the above and I only found out after actively calling the bank. I went to the TD branch office in Harvard Sq. around 10am, and had to wait for an hour, because a supervisor "was on her way" (great working hours). After verifying my information, they told me that I should be all set and it would not affect my eligibility of the online promotion. Fast forward to October 2021, I started to wonder again where the promised $300 bonus was. I sent quite a few secured messages to TD, and they tried to put if off every time: at first, they said that I need to check after 140 days, and then after that mark was met, I was told that they are "actively reviewing" the claim, and that the mailed in promotion for the bonus event was addressed to another person in my household (which should be relevant, since I responded to the online ad that is open to anyone) and later, said that because I "opened the account in person in a branch" I was not eligible for the bonus, which completely disregarded the timeline of the event recorded through a trail of secured messages and phone calls. Given that there are so many reputable banks serving this area, if you are considering opening an account and get promotional bonus, skip this one and look somewhere else - save yourself the headache!

More reviews (12)