TD Bank St Lucie W Blvd, Port St. Lucie, Florida

TD Bank Reviews

3.6 stars based on 15 reviews

Featured Comments:

• L

  Larry Lang

  5.0

  Flexible hours which is good business.

• M

  Monse Venegas

  1.0

  Awful experience. Due to their lack of knowledge I had a check frozen for over a week . I would avoid this branch at all costs . Went over to the TD Bank on SE PSL Blvd and they atleast tried to reverse their mistakes. Branches like this make me want to take my business elsewhere.

• k

  kiaradiamante

  1.0

  This TD branch is horrible. I can’t speak for all TD customers and all branches but this specific branch makes me not want to be a TD customer ever again. I would rather eat my own waste. I opened a new account with them and deposited my first check and they held it for 12 days (6 business days). I went into the office and spoke with Ariel and Daisy and they were not help. They just brushed me off and asked for follow up with Diana the next business day and that they would try to expedite my request for the funds to be available sooner. I tried explaining to them I think it’s unfair and I have banked with State Farm Bank, US Bank, Wells Fargo, PNC and Suntrust and this has never happened. I even tried bringing in my paystubs and business card proving it was not a fraudulent check but they didn’t even look at it. I called Tuesday at 4:50 (google says their business hours are until 5pm but their voicemail said 4pm) I left them a voicemail asking for a call back when they can and no one returned my call. I called again on Wednesday and left a voicemail and no one returned my call. I was asking to meet with the branch manager for help. . I did file a corporate complaint because no one reached out to me again. I was able to speak with someone in their corporate retention department who actually cared enough to help and follow up with me. And even though they weren’t able to expedite my funds she still called me back and followed up. I work in a business where customer retention is everything and I understand nowadays most businesses are either understaffed or don’t care about customer experience but I think for a bank it’s really important to care. Especially being located in St Lucie West where there are at least 10 other banking options less than 2 miles away. I would also like to state that rep from corporate said they were understaffed but when I went into the branch there were available reps not answering calls. If you want the worst customer service experience of your life please bank with this TD location.

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