TD Bank S Ave E Cranford, New Jersey

TD Bank Reviews

3.5 stars based on 15 reviews

Featured Comments:

• P

  Paul Tenorio

  5.0

  Great costumer service. Friendly and most of the employees know me by name. Never have to wait in line long. Open Sundays glad I made the move from Wells Fargo years ago.

• M

  Maryanne Christiano-Mistretta

  1.0

  EDIT: 4-8-22 Went back again today. Teller was unprofessional and I told her so. That said, I'm keeping them at 1-star until I see improvement. This bank is closest to me, so why should I use a different branch? I'll just go in expecting poor service. Maybe someday they will get their act together and surprise me. Original Review: This bank is closest to where I live and I use it often. I have to be honest and say of all the TD Banks I've used since I came onboard last summer, this one if the least friendly. You're not welcomed when you come in. And the manager, Will, who signed me up, never says "hello" to me. He actually turns his head when he sees me but will say "hello" to a man also in line. Perhaps he's a misogynist. Moving forward, I'll go out of my way to use other TD Banks when I have to go in. These ones are much friendlier: Montclair, Scotch Plains, West Caldwell, Fairfield. Crandford needs to up their game because right now they are losing.

• C

  Claudia Soriano

  1.0

  Ok, normally I give everything a chance but after this experience I decided to write a review. If large sum check can not be deposited via ATM then a sign should be posted and not find out through online message "see SM". I called headquarters and was given the instructions then followed up by calling the branch. I showed up and after confirming the information, the SM was rude when told that he'll need to send a message to Fraud department to release the hold on my deposit as it was confirmed. His response was rude "I'm busy on something".. . I'm sorry but I work as Customer Service Representative and you give total attention to your customer. I would had been ok if he would had said "let me finish this and I'll reach out the department soon after". He needs a refresher on Customer Service 101.

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