TEFCU Market St, Washington, District Of Columbia

TEFCU Reviews

1.9 stars based on 35 reviews

Featured Comments:

• T

  TEFCU

  5.0

  Here at TEFCU, we take every member’s concern seriously. In regards to the most recent review, we always ensure we provide a level of service that is sincere and consistent. At this time, to speak with a TEFCU representative inside the branch, an appointment is required however we also can assist you through our messaging service located on the TEFCU mobile app or through TEFCU online banking. TEFCU is always here to assist and help our members. We value all of our members! Please send us a message through TEFCU online banking or TEFCU mobile app so that we can further address your concern as soon as possible.

• S

  Sherralyn Haynes

  1.0

  You can never speak to an associate. They have a call center that’s out of state. They can’t help you with ANYTHING! When the associate transfers the call, to a supposedly human being, no one answers. When you go into the the branch you aren’t able to speaks to anyone ASAP! It’s so crazy. Security Guard is very unprofessional, I can go on. The 3rd party payment center they had 3 years ago was way better than what they currently have! MANN! Absolutely one of the worst Credit Unions.

• J

  Jennifer Jefferson

  1.0

  RUN... DON'T WALK AWAY FROM TEFCU! The worst credit union on the PLANET! 🌎 I have been with TEFCU for almost 10 years and have never been impressed with their service. When the branch was open on Bladensburg Road, I could at least find a person to help me if things went awry. However now, the South Dakota branch is a joke. No human factor at all! All computer based. 🖥️ I can go into any bank and they have tellers, branch managers to talk to. Not TEFCU! No one wants to talk to you or offer assistance. First, the security guard is rude and unprofessional. And she also serves as the "greeter!" 😟 It seems like no matter what question you ask or services you need...you are either told "We don't take appointments or Go to the Computer!" It is clear TEFCU does not want to be bothered! I do what I can online so I do not have to deal with the branch directly. I would rather put my eye out than go to the branch. My sentiment is because the majority of customers are people of color (black and brown people), TEFCU feels our monies don't matter, therefore why honor us with great customer service. If the clientele was predominantly white, I feel confident these complaints would never surface. As soon as I can, I am closing my account. For anyone listening, take your monies and open an account with a credit union that will appreciate and honor your business.

More reviews (32)