Wells Fargo Bank Bladensburg Rd, Washington, District Of Columbia

Wells Fargo Bank Reviews

2.9 stars based on 17 reviews

Featured Comments:

• K

  Kareem Mitchell

  5.0

  Little to no wait times. They cashed my wells fargo check without many restrictions compared to other branches.

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  Response from the owner

  Hello, Kareem. I’m glad to hear your experience at this banking branch has been so positive. We appreciate your feedback. -Shannon, Wells Fargo HL Social

• T

  TheLife OfIndy

  1.0

  The customer service in this bank is ridiculous. There are only 2 tellers in the bank every time i come in here so the line becomes very long. The tellers have no enthusiasm as if they even like their job. The bank manager he is not attentive to his employees or customers using this location. He walks around with his head in his phone. The service manager always has a attitude . You stand in line for 20 min plus & the tellers don’t even give the courtesy to apologize for the wait in line! Management needs a change. ASAP

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  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• S

  SARO in D.C

  1.0

  After the service and treatment I received from Wells Fargo & manager Carol Gardner I closed my account. If they were the last bank in the world I wouldn’t open another account with them. I waited in line for 25 minutes with only two people in line ahead of me, when I reached the teller there was no thank you for your patience or we apologize for the wait. I asked for the manager on duty and the teller, Carol Gardner said it was her! I drop my cards under the teller window and she screwballs her face while telling me I don’t have to be nasty and throw in the cards!!! I’m a disabled person! with a nonworking arm! that I used to place those cards under the window!!!! if the manager is providing the worst service, I don’t think it can get any worse. I called Wells Fargo to follow official complaint. No one, even a disabled person, should be treated poorly, let alone not even given the courtesy of a thank you or an apology, because she failed to apologize after making such a negative accusation! and it actually made me feel bad as a disabled person because I’m not able to put it down the proper way. I wouldn’t recommend this branch to anyone. I filed a complaint by calling Wells Fargo and it’s been two weeks they followed up by sending me a generic email as a response. I don’t deserve this type of treatment, no customer does. I have now closed my Wells Fargo account.

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  Response from the owner

  I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review, full name, phone number, and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

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