The Grandin Agency Investment Home Sales Jamison Ave, Roanoke, Virginia

The Grandin Agency Investment Home Sales Reviews

3.4 stars based on 47 reviews

Featured Comments:

• F

  Frances Avery

  5.0

  I listed my small property with Grandin and had a great experience. They found me a great tenant, took care of all maintenance issues quickly, and helped me sell the property in record time in March 2021. I highly recommend them.

  ---

  Response from the owner

  It was a pleasure to work with you.

• D

  Dee Ayers

  1.0

  If i coukd give 0 stars i would! This agency doesn't know how to respond to phone calls and messages. Didn't even have the professional courtesy to return our calls when we wanted the status of our application. They lied about a property that we were interested in being rented when the sign is still in the yard. They said we didn't have enough income and we clearly do, I did the math myself. Very rude to talk to, we had to go to the office to get any kind of response and then they were rude to me and my mother.

  ---

  Response from the owner

  Dee - we are required by Federal Fair Housing Standards to apply fair and consistent qualification criteria across all of the homes we manage. We cannot choose to overlook said criteria for certain properties and/or applicants as that would be unfair and not in the best interest of anybody including our investors/ownership. You didn't meet our approval criteria, we discovered this before running your application and accordingly didn't charge you an application fee. While I understand you didn't get the property you wanted - I don't see how we could of been more fair in our handling of the situation.

• K

  Kimberly Robbins

  1.0

  Yesterday my roommate and I accidentally got locked out of our apartment. We called Grandin and were told we needed to get a locksmith. There were no locksmiths available in all of Roanoke and we called Grandin back 2 hours after we originally spoke with them to explain we were not able to hire someone and we were never followed up with. Jacob was the original person we spoke to and he showed very little regard for our predicament. I also spoke with the owner, Jason, and he completely sided with Jacob as he stated I was only “inconvenienced” and his only solutions were to better partner with a locksmith company and get us a lock box. A better solution would be to have someone working nights to handle situations like this but this company is clearly not in the business of good customer service. I asked Jason if Jacob would be spoken to about this and I was told to “have a nice day”. All in all, they were completely fine with letting 2, young, twenty year old women sleep on the streets of downtown Roanoke for the night. They are two men who CLEARLY do not understand the lack of safety women experience every day. Do not rent from this company as they clearly have no moral code and are completely fine with putting their tenants in at risk situations. Additionally, their unprofessionalism is demonstrated in their rebuttals and discrediting of other’s reviews of their terrible service, as you can see below. Grandin Agency- I look forward to your response. EDIT: Hey Jason, this is in response to your response- you are a property management company. You are responsible for managing a property which includes tenants being locked out. Unfortunately your degree from Michigan State in plant science did not teach you anything about equivalent comparison because a mortgage company is very different than a property management company as you do not legally own this property, you are actually being paid to manage it, which includes dealing with issues that arise. Like tenants being locked out- which believe it or not tends to happen out of normal business hours because we also have jobs. We have jobs so we can pay our rent so then you can get paid. Now that you understand the business of your company, I hope you will do better moving forward.

  ---

  Response from the owner

  Hi Kimberly: I must say that I am a little surprised by your review. It should be noted that we promptly answered your calls (after hours) and we had your door unlocked before we opened for business the next morning. You are correct that we did not have staff available to immediately address your situation that night - hence the suggestion to call a locksmith for immediate resolution. Late night locksmiths exist for exactly this reason and in the five other instances over the past eighteen months where someone has locked themselves out late night - locksmiths have always been available and have been able to provide access within a short period of time. I am unsure as to how it's possible that you were unable to locate a service provider on this occasion. The seeming implication  being that not a single one was on duty in the entire Roanoke area. Were you to have locked yourself out during office hours - you could of picked up a free key from our offices and/or we could have dropped one off. In an effort to hear and address your concerns - I called you back the next day and did offer to provide a lockbox and an extra key at no charge just as a precaution against future lockouts. I further stated that I will work to establish a relationship with an after hours locksmith so that this can be better handled in the future.  We surely wish you no ill will or safety concerns. and feel as though we acted appropriately to the situation.  Nobody slept on the street - and there is no need to hurl claims about our respective moral codes. I think you are trying to paint us a bad entity for what was an unfortunate situation. There was no need to have a "talking to" with Jacob. He followed procedure and attempted to offer you solutions. He was at home with his family having dinner and took the time to take your call and try to help. Would my mortgage company be expected to unlock my home if the same situation unfolded at 10pm?  Would they be responsible and negligent if I locked myself out and didn't have people driving around waiting to help during off hours? I don't think any reasonable person would have that expectation. As mentioned above we will try to be better. I have already started trying to form an agreement/relationship with a dedicated locksmithing company. We will continue to work to improve and strive to offer the best services possible.

More reviews (44)