Top Dollar Pawn & Jewelry - Hilton Head Island Mathews Dr, Hilton Head Island, South Carolina

Top Dollar Pawn & Jewelry - Hilton Head Island Reviews

2.8 stars based on 8 reviews

Featured Comments:

• B

  Brian Quinn

  5.0

  Great FFL! Process was easy and quick.

• C

  Chad Kemp

  1.0

  Buyer Beware!!! On December 23, 2020, my wife and I purchased a diamond ring. The ring was purchased for $1,391.00. The very next day two side baguettes diamonds fell out of the ring. We called them immediately and left a message- unfortunately it was Christmas Eve when the stones fell off so we were unable to reach them for a few days. We finally reached a woman there named Dawn on Dec 28th. We asked to speak to the owner and her response was “I have been here for 30 years and I am the best you are going to get”. That was the first indication things were not looking good for us. She told us we could take our ring to a jeweler and see what they say. We decided to take our ring to one of our reputable jewelers here in Charleston as we do not live in Hilton Head. Our Jeweler did an examination on the ring and informed us that the ring was sold as damaged which is the reason the stones fell out. They provided us a breakdown of the issues - the shank was cracked and the channel wall holding the baguettes near the center stone was completely worn. They also stated the ring was previously worked by another jeweler who did not know what they were doing. Previous jeweler used a graver tool to tighten the stones instead of building the wall up with more gold to repair the shank which is the reason the stones fell out. The jeweler stated that any reputable place of business that sells jewelry would have known this ring was damaged. Our Jeweler quoted us a price of $494.30 to get it fixed. Given my wife likes the ring and the fact that we don’t live in Hilton Head, we decided to get it fixed and try to get some money back for the repairs. We thought it would be fair if Top Dollar Pawn would reimburse just $250.00. We emailed the owner of all pictures and write-up from our Jeweler. The owner called us back and was extremely rude and defensive from the start. I could barely get a word in. He said we could mail the ring back to him but he would not work with us at ALL on coming to a compromise. As a business man myself, I could not understand why an owner would be unwilling to come to an agreement given the condition of the ring and the fact we live out of town. I also would not want to mail a $1,400 ring back to a Pawnshop without have any assurance I would receive all my money back. I said to him $250.00 is reasonable given there are two diamond baguettes that have to be replaced and the shank has to be repaired. He responded that his jeweler could fix it for $100.00. He also responded with “I should go to a Jewelry store next time I buy something”. Unfortunately the owner would not work with us. After I spoke with the owner, I called my jeweler and they said there is no possible way it would cost $100 to fix it correctly with new baguettes. and would be willing to speak to the owner if necessary. Given the demeanor of the owner on the phone, I highly doubt he would be willing to speak to anyone. All of this gives me concern on Top Dollar Pawn’s moral principles when selling merchandise and dealing with customers on a legitimate claim. We have elevated this issue to the Better Business Bureau. Please be careful when dealing with this pawn shop.

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  Response from the owner

  Mr. Kemp, I’m disappointed you gave us such a negative review. In my response to your wife’s email, I apologized for her not being happy with the ring. In trying to resolve the situation, I offered to give you a FULL REFUND or have my jeweler repair the ring at my expense including shipping back and forth. I believe this is more than fair for the situation and I was shocked that this was not acceptable to you. Remember this is second hand and the cost is at a fraction of the cost it would be in a jewelry store. As you both have said, you have made purchases from us several times thru the years. Your wife asked for a loop and inspected the ring herself. If she saw any imperfections at the time, she didn’t mention it. My employees are not bench jewelers and don’t claim to be. Top Dollar is a pawn shop and items are preowned. We stand behind what we sell as we have done in this instance. As for you and your jewelers claims that I could not get the ring repaired for considerably less than his estimate you are both wrong. Top Dollar has been in business for over 30 years and we have a very reputable and very fair wholesale bench jeweler that does our repairs. Dawn is the Manager of the Hilton Head store. When you called after Christmas and told her that the ring was already at your jeweler she told you “My boss will not pay for your retail fees to have the ring fixed.” Dawn never said “Im the best your going to get”. Your wife told her she would get in touch with me after the holiday which she did by email. As for my demeanor, I would say after being accused of selling you something intentionally defective , attacking my integrity and continuing to demand I pay you money or you would leave a bad review , my response was emotional but fair. I feel I gave you more than acceptable choices. I do not believe I deserved a negative review because you chose to have the ring repaired against my employees advice and without speaking to me first. Ray Clark

• R

  Ralph Landi

  5.0

  I sell my silver here when I need extra cash and they are very fair

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  Response from the owner

  Ralph , I am so sorry I missed your 5 star review when you posted it. Thank you very much , I hope to see you soon !!!!! Ray Clark

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