Tower Federal Credit Union Sandy Spring Rd, Laurel, Maryland

Tower Federal Credit Union Reviews

2.5 stars based on 61 reviews

Featured Comments:

• G

  Georgianne McNeirney-Rewalt

  5.0

  I would like to publicly thank Tower Federal employee Edvin Monroy. On Friday , 26 February, I needed much help in navigating the new system. He was very patient and took much time assisting in this issue. I am not sure , as a teacher myself , if I would have had as much patience. As a member since 1966 I appreciate all this help. Georgianne McNeirney

• D

  Doorway into time

  1.0

  What once was a 5 star institution has now become a terrible place to bank. The Laurel location for the most part is horrible. Maybe if someone would read the reviews left, a change for the better would occur!

• K

  Kandis Williams

  1.0

  I had my car loan with them for years, and was pleased, no real complaints with my loan orher than me being set up on auto pay for the 1st of every month and Tower contacting me and sending me notices by the 25th of the month telling me my account was due, I would have to call them and remind them that my loan was on auto pay for the 1st of every month. But thats not why they get 1 star from me. The one star is br as of their Members Service Reps. One in particular named , Joe ( or something like that) he answered the phone for me this morning sounding drunk, or sleepy, or disheveled. He sounded very disconnected and uninterested. He had zero active listening skills because I gave him my SS# to access my account and when he pulled it up he asked me to verify the last 4 digits of my social again. I replied stating that I had just given him that information and I proceeded to ask him if he was okay. He then immediately placed me on hold and then "coincidentally" the phone happens to hang up. I call back and have to sit on hold for another 10 mins and get another female, same dead energy but she did manage to help me. She was horrible however, didnt make anything clear to me, I had to ask her questions to get clarity because she wasnt willingly giving me information about my account, she didnt even bother to ask if there was anything else she could help me with at the end of the call, she just sat on the phone silent like an incompetent incoherent person. I am a professional Learning and Development Trainer, Tower if you would like to hire me to teach tour Reps how to conduct themselves on calls, we can negotiate a position and salary for myself because this is awful.

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