Truist Ashley Phosphate Rd, North Charleston, South Carolina

Truist Reviews

1.6 stars based on 8 reviews

Featured Comments:

• R

  Rashad Edwards

  1.0

  Horrible bank they will hold your check for no reason if you deposit it Friday you're not seeing it until Monday or Tuesday

• N

  Nuri Nuri

  1.0

  The overweight lady is very rude . She was very unhelpful.

• C

  Casey and Sarah Harris

  1.0

  I have been banking with SunTrust (now Truist) for nearly 2 years. I own a small business and routinely deposit checks ranging from $500 to thousands of dollars. I’ve never deposited a check that was returned for any reason. I deposited a check on Friday, December 10, 2021 in the amount of $1500. This was a personal check drawn from a local Regions bank. I immediately received an email detailing the hold information. They said they would make $225 available on Saturday, 12/11 and the remaining $1275 on Tuesday, 12/14. On Saturday there was no deposit of $225 available so I called the 800 number. I was advised that there was a wait time of 25 minutes to speak with a representative. I waited an hour and 37 minutes before my call was answered. The representative had no record of an email being sent to me that stated when I would have access to my money. In fact, she had an entirely different date for the hold to be released. She told me I wouldn’t have access to any of the money until 12/21/2021!! I called the client who wrote the check to find out if it had cleared his account. He was able to show me proof that the funds had already been collected by my bank. I went to the local branch on Tuesday, 12/14/2021 and sat down with the branch manager, John Quinn. After a quick look at my account history he agreed that there was no reason for the check to have been held in the first place and also said that had I been a BB&T customer he would have been able to remove the hold immediately. He said he had no ability to help me at SunTrust. He communicated with management members at state level through a messaging app on his computer. He provided them with the email I received along with the proof that the check had cleared. He basically apologized and said that he had done all he could and unfortunately I would have to wait an additional 7 days to access the money that the bank had already collected. How is this even possible in 2021? The technology companies have these days makes this even harder for me to understand. How are they unable to contact the hold department and have them verify that funds were collected? I will never deposit a check with Truist again. This has been the worst customer service experience I’ve ever had with a bank. Absolutely unacceptable.

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