Truist Plank Rd, Fredericksburg, Virginia

Truist Reviews

2.5 stars based on 15 reviews

Featured Comments:

• c

  corina h

  5.0

  I don't understand the negative reviews, for the past two years I have been banking here (but have been a Suntrust customer for over 30 years), I have gotten wonderful customer experience and I have had very difficult or tedious transactions for them to help me with recently. Whitney, in particular, has been a pleasure to work with in difficult times for me.

• B

  Bianca Killings

  1.0

  I don’t understand how this could be one of the worst banking experiences for multiple people and yet no change, obviously the general manger or owner could care less. This banking branch is unprofessional, rude, and absolutely SLOW. Suntrust or truist please take your business serious and re-staff employees here or take it away completely. The employees there are incompetent.

• T

  Tad McCalister

  1.0

  Multiple negative interactions with this bank and this branch. I signed up for a checking account online utilizing a promo code for direct deposits. The bank opened my account, and then closed it the next day, saying I needed to verify my information in branch (so why did they open it to begin with?). I went into the branch to do so. After a long wait, I saw a banker that was sitting in the lobby (not the office). She straight up lied to me. I asked her if the promo code I signed up was still on the account. She said no. I asked why. She said because the account had been closed out and I had waited a month to verify my identity. That wasn't a sufficient explanation to me, so I probed further. She changed her story and said the promo was still on the account, but I may not be able to get the funds. I said that's not what you initially told me. She said yes it was. She said I would need to call the online office if I wanted to discuss the issue further. She also alternated between saying the account had been "closed" and the account had been "blocked," which are presumably different things, so I still don't understand which description is accurate. I was upset by this interaction because the agent initially gave me incorrect information and then lied about giving it to me, presumably to save face. She was initially insistent that I was no longer eligible for the promo "because I had waited a month," when she had no basis to make such a claim. If you make a mistake, admit it and apologize. Had I not probed further, I would have left the branch with an incorrect perception of reality.

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