Truist Kensington Dr, Waxhaw, North Carolina

Truist Reviews

2.8 stars based on 10 reviews

Featured Comments:

• A

  Amy Haase

  5.0

  I have been coming for years and they have helped us with personal and business banking as well as prior mortgages and loans for home improvement. The personal service is top notch and they always ask about my older mom.

• A

  Alex Cheng

  1.0

  By far the WORST bank I have dealt with. First I went in to open an account for my living trust. No banker was available, only 1 on the floor and she was busy, so I had to come back, fine. Next day I went back, I presented the Trust document by email to the banker, only to be told I had to have the "original". It is 21st century, SunTrust Bank. No one has so-called "original" on paper any more. I have the same account at Chase, Wells, BOA. No one EVER asked for original copy. My original, if it exists, is at my attorney's office, but I suspect his office would have digitized the file as well. This shows how antiquated and backwards thinking this bank is. Stay away from SunTrust (or Truist as they are called now) unless you want to bank in the 19th century way.

• R

  Robin Brown

  1.0

  I guess all Truist banks train their employees how to be as raggedy and rude as they can be! Throw this entire brand away!!! And don't even dare call the 1-800 care line. The no help-ianists (my word for people who fake professionalism enough to get you in the door but, behind those doors...it's foul and stinks) of them all in the banking world! This Truist brand is horrible. The two T's in their logo must stand for terrible and trainwreck!!! Why SunTrust??? Why did you leave us with this jacked up banking system! I was with SunTrust for 15 years and probably had one complaint! I can write a book now on the garbage I have encountered since last month (2.2022) I thought merging companies meant something great! Boy was I wrong!! Like I said...throw this entire brand away!

More reviews (7)