Truist Perimeter Pkwy, Charlotte, North Carolina

Truist Reviews

1.8 stars based on 33 reviews

Featured Comments:

• A

  Anna White

  5.0

  Had a great experience. Walked in (I did make an appointment the night before) Greeted very kindly, they were busy with the drive threw but made sure I knew they didn't forget about me. Service was efficient and they were great at multitasking drive threw and walk in

• E

  Emily Saldana

  1.0

  Honestly not a good experience I was very disappointed, the person at the drive through window was more busy talking about her personal life then paying attention to what she was doing she took at least 5 min. To notice we were waiting at the drive though window.

• V

  Virginia Mullis

  1.0

  I called this branch early am and the lady who answered the phone sounded as though she was in a can or tunnel. When I attempted to clarify if I was having issues with my phone she told me she was working the teller line and another customer so I was on speaker phone. This is where I should have known this was not the branch I needed to go to. I verified there would be someone available to sit down with me to make significant changes to my account and she acknowledged yes there was someone available to SIT DOWN with me all day long and there was someone there during the lunch hours. I go about 1:45 see 2 gentlemen behind closed doors with "training" sign on doors. All other office doors were shut and blinds closed. I sat a few minutes and when no one acknowledged me I got in the teller line. I explained what I was there for to "sit down" with someone and here him holler "when does Donna get back?" I was then told no one could help. I said no one is here after what I called and was told? He simply said "NOPE" I start to break down and he starts reading aloud instructions on how to assist me. I asked or stated I did not want to handle this at a counter for other customers to hear. I stated I would find another branch that didn't mind helping me behind closed doors and then he appears to back track saying ma'am ma'am I can do it. No thank you Nothlake or Truist. This is enough right here to make me pull everything form this banking institution and go elsewhere. I did call the main number on the website for customer assistance, guess what? they are not in the US and ager 45 minutes talking to a cold sounding lady said I'll try to see if someone can call you. WHAT???? I miss BBT staff already

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