Truist W Poplar Ave, Collierville, Tennessee

Truist Reviews

2.3 stars based on 10 reviews

Featured Comments:

• K

  Kelsey Maria

  5.0

  These reviews are ridiculous. I've been dealing with this branch for years. They do an amazing job, the people here are very friendly. The other reviews are grumpy.

• M

  Michael Bohner

  1.0

  Ridiculous! Tried to do a wire transfer of MY MONEY!!. That was on 5/13. I have called for 3 days. No one answers. All I get is a recording (Collierville branch). Left 7 messages - no call back. Finally called the corporate number. After 48 minutes, we got "disconnected." I'm not in TN any longer so I can't just run up to the bank. One would expect that a business would answer the phone. If not - at least the courtesy of a return call doesn't seem unreasonable.

• H

  Hope Fischer

  1.0

  Oh where to start... If I could give them a lower rating; I would. My husband and I drove eight hours to this branch as it is the nearest to where we live. The first interaction was actually pleasant. We closed out a savings account and thought it was over. Later we find out that we still have transfers to the closed out account from our checking account. We can no longer access anything with the closed out account. When we called to get this rectified, we were told that the account was still open and now accruing fees for not meeting minimum amounts. Brandy never did anything to stop the transfers even after we were specific that they were continuous transfers. She said that when the account was closed they would stop because they have nowhere to go. We were told they would call us back because the branch had to finish this. They never called. When we called back today, my husband had the call on speaker, Brandy answered. When my husband tried to explain the situation. Brandy didn't remember us being there but was insistent that she knows she didn't say the transfers would stop, and she did close the account. She was so insistent that she got loud and continued to talk over him to the point he started yelling her name asking her to listen to him. She then yelled at him to go online and stop the transfers. When he tried to tell her that he no longer even has access to the transfers or the account online, she hung up on him before he could finish explaining this. I have never heard such unprofessionalism and request that she be relieved of her job. This is no way to treat your customers! EVERYONE should boycott this entire bank because they don't have their act together. We were customers of SunTrust for over 16 years before they became Truist. This company is garbage do not trust them with your money!

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