Truist Largo Center Dr, Largo, Maryland

Truist Reviews

2.3 stars based on 14 reviews

Featured Comments:

• K

  Kevin Spann

  4.0

  Glad to know my bank had a location close to my vicinity. Only needed the atm.... No line GPS got me to Largo Shopping but Truist was not readily visible. I was almost ready and heading out before I saw it.

• C

  Connie Amos-Parsons

  2.0

  I’m a 10 year customer of Truist formerly SunTrust Bank. Until today I’ve received excellent customer service in Forest VA Lynchburg VA and Alexandria VA. The Largo branch is close to my new residence and today there was a lady waiting and complaining that no one waited on her. I had just walked in from an incident this morning that was upsetting to me and wanted to just get a wire transfer and go home. I joined the lady waiting and said someone should be assisting us. The manager Dana came out of her office, didn’t apologize, and with her tone and attitude told us to basically shut up. If she had said what is the problem and how can I help you, things would have turned out differently, but she had poor customer service and a bad attitude. I’ve worked in customer service and have my own business and know that you serve your customers first and treat them well. I lost my temper and told her she wasn’t treating us well and she was the manager and should be training her staff so why was she so rude to us? Ive though this over carefully in the past six hours and looked at all the bad reviews. I recommend that the branch manager Dana take time to remember how to treat customers and if she may need additional training. We could go to any other financial institution but we stayed with Truist. I appreciate if the manager Dana at Truist in Largo be more appreciative and customer centric in order to help their branch improve and get better reviews. I hope this is helpful because Mr. Valentine has excellent customer service and treats customers very well. I’ve worked with him three times. Best regards, Connie Amos-Parsons

• F

  Franklin Aguilar

  1.0

  This facility is very prejudice towards minorities that don’t speak English my mother In law was told by an employee “ this is America we speak English here” this a racist remark and is discrimination. The employee refuse to find anyone who is able to translate or any means of translation. If you are a minority that English is not your main language I highly advise and recommend to go elsewhere.

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