Truist Marketplace Dr, Oak Ridge, North Carolina

Truist Reviews

1.9 stars based on 6 reviews

Featured Comments:

• C

  Crystal Carter Respiratory

  1.0

  I had to give 1 star for the site to allow me to post a review. Even the 1 star is not deserved. I visited this bank last Thursday for my mother, who had surgery on Wednesday. She has breast cancer, and she is unable to get out. She asked me to deposit $200 into her account. The teller told me I was not allowed to deposit cash if I wasn't on her account. This is why I use state employees bank. The blonde headed teller was nothing but rude to me. Not only was she rude, she deposited a check into the wrong account, but I wasn't allowed to deposit cash. The day I visited this bank, my mom had recieved life changing, devastating, news. I am her only child, and her family is far away. Had the teller not focused so much on being rude to her customer, she may have deposited the check into the right account. I've never had a bank tell me I cannot deposit cash. This teller does not need to deal with the public. You never know what someone is experiencing in life, it's much easier to be kind. Shame on this bank for allowing her to serve the public with her rudeness on display. Because I work for the largest healthcare system in NC, I have shared my experience with as many people as possible. I've convinced my mother to change her bank to people that are not so rude.

• P

  Pocabily

  1.0

  This place is just terrible...tellers are rude and want to do as little work as possible and managers are showing them best way to do nothing...banks should be all about customer service as that is their business...at truist I think that has been dumped by the wayside ...count me as an ex-customer...

• K

  Kati Howerton

  1.0

  If I could give this merge and transition a negative 100, it would be too good. Been on hold for a total of 5 hours trying to simply get log in info to mobile app. Calls continually are disconnected when connecting and wait times are over 1 hour. Will definitely be moving away from this type of customer experience as you totally failed many with this transition. Credit Union, please make room for me. DONE!!!!

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