Truist Chain Bridge Rd, Mclean, Virginia

Truist Reviews

3.4 stars based on 9 reviews

Featured Comments:

• V

  V Stouffer

  4.0

  Customer service going from Suntrust to Truist has changed. With Suntrust, all my accounts were linked, I had automatic overdraft protection, and I could transfer money between my accounts with the app or online. When I had a more complicated question, the fastest route was to call the 800 line and get connected within 6 minutes. NOW, my accounts are not linked, overdraft protection is not automatic, and the text alerts I enabled on my account are not working. The 800 line is useless, should you have the fortitude to persevere on the phone for an hour to get connected to a person. The best recommendation for help from the 800 representatives is to go into the branch. I can't fathom the business decision to send people physically to the bank to get questions answered: it seems like that would be more costly for the bank than the call center option. I find it less convenient for me, since I have to make the trip and wait in the lobby to get help now, instead of being able to multi-task and get things done at my desk while I call in. The people at this branch are friendly, competent, and willing to help. Good branch, though I haven't found the time to go in and try to link my accounts, nor to address the overdraft, nor to address the text alerts. I went in to get my app working, in the brutal 2 weeks after the switchover when my accounts were not available. Seems silly to go to a bank to get your app working but that was what had to happen and it worked. The issues have arisen one by one since the bank has switched over, and solving the issues lags their appearance by more than a month, since I have to clear time during banker's hours to go to the bank, in order to re-secure a service that used to be automatic. The larger bank has changed, dramatically, and reduced its convenience.

• J

  J K

  1.0

  Now that Truist has taken over this branch, service is completely unacceptable. The transition went so poorly they corrupted my data. I waiting for 2 hours on hold for customer service twice, ending with a disconnect. The people in the branch were unable to fix it. I closed the account today and I am celebrating by leaving this review.

• R

  Ryan

  5.0

  This branch was amazing! I had to do an auto loan pay off and sell the car and Mr. JJ Ortuno was extremely helpful through the whole process, even looking everything up for us and certifying all the documents. Made the process super easy. Thanks for the above and beyond service!

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